Use the left sidebar to navigate to specific sections of your contract. Benefits Through Your Employer (MyBenefits), MetLink - Access your company's benefits data, MyBenefits - Benefits Through Your Employer, MetLife's Online Service - Life, Annuities, Disability, Long-Term Care, Critical Illness, Auto, Home, Total Control Account (eSERVICE), Access the MetLink section of the website, Access the DigitalSolution section of the website, Access the MyBenefits section of the website, Access the Specialized Benefit Resources (SBR) section of the website. Check that the insurers youre considering offer the coverage youre looking for. Lead Writer | Finance, technology, science. Our content is intended to be used for general information purposes only. For example, if you want to skip the. Decide which life insurance riders, if any, you want the policy to include. We spoke with a company representative and brought him up to speed with what we have done so far. Once logged in, you will see a list of your policies. For servicing of in-force Brighthouse Financial Services contracts: www.brighthousefinancialpro.com. For assistance logging into this site: Visit our Website Help page. This scamming can happen via text, email or websites set up to look like the trusted company. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by Brighthouse Life Insurance Company of NY, New York, NY 10017 (Brighthouse Financial). Called their hub in Charlotte who told us to call MetLife in Troy, Michigan. Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. Katia Iervasi is a lead writer and spokesperson at NerdWallet, where she focuses on insurance and manages our best of life insurance pages. The current MetLife insurance companies do not sell individual annuities or life insurance to individuals. This indicates whether the company offers a way to apply for and purchase policies entirely online. How can I get more information about my account? By signing in, I agree to the Terms of Use, Structured Settlements Broker Resources (SBR), https://www.metlife.com/about/corporate-profile/contact/metlife/index.html. Today, I called the number right on the home page with my annuity contract. Financial strength. Dive deeper: Ratings methodology for life insurance. Established by MetLife in 2017, Brighthouse Financial sells life insurance and annuities to individuals. Pre-qualified offers are not binding. In this material, the terms advisor and financial advisor are used as general references to licensed insurance professionals and are not intended to indicate whether the licensed insurance professional is a Registered Investment Advisor or is otherwise authorized under the law to provide financial advice. I've been helping her with this 'cause it's become so complicated. MetLife, a registered service mark of Metropolitan Life Insurance Company, is used under license to Brighthouse Services, LLC and its affiliates. Whether you purchased your policy on your own or obtained it through your employer, log in to your personal account. These ratings are based on complaints to state regulators relative to a companys size, according to three years worth of data from the National Association of Insurance Commissioners. For more guidance, see our life insurance buying guide. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by . Read our. If I have questions on submitting a payment or making a request, who do I contact? The Annuities segment consists of a variety of variable, fixed, index-linked and income annuities designed to address contract holders needs for protected wealth accumulation on a tax-deferred basis, wealth transfer and income security. Got a confidential news tip? In our life insurance reviews, our editorial team considers the customer and the insurer. Brighthouse Financial is an independent company that is no longer part of MetLife. 2023 CNBC LLC. On March 6, 2017, MetLife separated its U.S. retail business. For servicing of in-force MetLife contracts: 1.877.638.3279. My Mother made payments to Brighthouse of $190.00 for 23 years.. Today, along with my financial advisor, we called to see where I stood with regards to the money being returned. All the time my financial agent and I were speaking with Brighthouse, I felt as if it was some club where they were not willing to be open and transparent about the free look process. For life insurance, NerdWallet typically recommends considering insurers with ratings of A- or higher. Avoid Brighthouse Financial at all costs. Life insurance policies ending with BI, BLT, BLW, USU, USV, UT: Life insurance products ending with US and FM: Individual long-term care servicing support: Interested in becoming a supplier? Forms required for many common task can be found on our forms library page. And while our site doesnt feature every company or financial product available on the market, were proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward and free. NerdWallets ratings are determined by our editorial team. Financial strength ratingThese ratings indicate an insurers ability to pay future claims. Calculate. Do yourself a favor and stay away BrightHouse. Read our editorial guidelines. NerdWallet's ratings are determined by our editorial team. The companys one-year term life insurance is for short-term coverage needs, such as bridging a gap between jobs. Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. You may have seen recent news coverage of customers of financial services companies falling victim to social engineering scams. Sign up and well send you Nerdy articles about the money topics that matter most to you along with other ways to help you get more from your money. Take a Life Insurance Quiz. When comparing rates, be sure the quotes are for the same amount of coverage over the same period of time. Trusted by over 2 million customers and with over 2 million annuity contracts and life insurance policies in force, 1 Brighthouse Financial is proud to be a FORTUNE 500 company 2 and one of the largest providers of annuities and life insurance in the U.S. 3 Our products. Best Debt Consolidation Loans for Bad Credit, Personal Loans for 580 Credit Score or Lower, Personal Loans for 670 Credit Score or Lower. Within the consumer experience category, we consider ease of communication and website transparency, which looks at the depth of policy details available online. Enjoy reading our tips and recommendations. Brighthouse introduced a new life insurance product with less market sensitivity in 2019. Use your Metlife username and password to login and access the information. MORE: Best life insurance companies in 2023. Currently, the company does not pay dividends on its stock. Next number said the same thing and transferred me to a Dental Office. Additionally, Brighthouse Financial ranked No. He said something to the effect of not "having their coding". The current MetLife insurance companies do not sell individual annuities or life insurance to individuals. Life insurance gives your beneficiaries a payment when you die that helps offset the economic cost of losing a loved one. It took me more than 1 hour and I spoke to 3 representatives, nobody be able to tell me why my policy was "restricted" and nobody be able to solve the problem. Individual Life Insurance Study. Review the Terms of Use and select Consumer. The worst in the industry. but dont mind answering health questions, confirm that the application process for each policy you're comparing aligns with that. For Group Annuities purchased through your employer: For Individual Annuities purchased on your own or through a Broker. Powers 2022 U.S. Life Insurance Study for overall customer satisfaction[0]J.D. So how do we make money? View our milestones. In this material, the terms advisor and financial advisor are used as general references to licensed insurance professionals and are not intended to indicate whether the licensed insurance professional is a Registered Investment Advisor or is otherwise authorized under the law to provide financial advice. (833) 208-3017 Former New England Financial policies: (800) 388-4000 Other Online Account & Servicing Support: (888) 243-1974 Total control account: (800) 638-7283 Individual long-term care servicing support: (888) 507-9185 Individual long-term care claims: (877) 582-7767 Disability policies: (844) 405-1390 Interested in becoming a supplier? Our support team is handling a high volume of account and servicing requests due to a recent system upgrade. Georgia Rose is a lead writer on the international team at NerdWallet. This information may be different than what you see when you visit a financial institution, service provider or specific products site. A confirmation link will be sent to your email address. Clients should seek advice from a qualified tax professional for complete details. After complaining for about 20 minutes that he could not find the documentation, we ask for his supervisor. Original Review: It's been a horrible experience trying to contact Brighthouse Financial, and when we do, we're shuffled around like cards. FOR METLIFE SECURITIES INC. J.D. Accessed Feb 21, 2023.View all sources. How can I give MetLife my new mailing address or phone number? Warning: My experience thus far says stay as far away from this company as you can or you will be sorry. Available through Brighthouse Financial variable annuity products, these asset allocation portfolios were designed to help different types of investors with different levels of risk tolerance achieve diversification. Please check with your individual broker/dealer for further details. Georgia Rose is a lead writer for NerdWallet and oversees our content on shopping for life insurance. He has a hard time finding the document! 1 Financial data is as of June 30, 2022, rounded to the nearest $1 billion. 3 From FORTUNE 2022 Fortune Media IP Limited. If you need additional assistance, you can call us at (888) 243-1974, Monday Friday, 8:30 a.m. 6:30 p.m. In this material, the terms advisor and financial advisor are used as general references to licensed insurance professionals and are not intended to indicate whether the licensed insurance professional is a Registered Investment Advisor or is otherwise authorized under the law to provide financial advice. To start a new death claim, visit our contact us page to ensure your call is routed to the proper team. Now we are on a call with Tim. Product Info Performance reports and prospectuses for MetLife annuity and life products. Brighthouse's SimplySelect policy can be. Get started by clicking the link for our Online Change of Address Form. We are so sorry for your loss. Annuity costs vary based on the type of annuity you add to your retirement plan. Total assets are for Brighthouse Financial, Inc., which had total liabilities of $218 billion as of June 30, 2022. In addition to life insurance, Brighthouse Financial offers index-linked, income, variable and fixed-rate annuities. Get matched with an Authorized Partner. Its location on this page may change next time you visit. Simply complete the necessary form and then mail or fax to the address indicated. Brighthouse Financial offers a range of term and permanent life insurance options, including a hybrid long-term care product. Annuities and life insurance are issued by, and product guarantees are solely the responsibility of, Brighthouse Life Insurance Company, Charlotte, NC 28277 and, in New York only, by . Registration is quick, simple, and helps keep your information safe. This indicates whether an insurer allows you to apply for and buy a policy completely online. Brighthouse Financial is the brand name for Brighthouse Life Insurance Company, Brighthouse Life Insurance Company of NY, and New England Life Insurance Company. Tickets, Chats, Calls And no change, just "we will escalate to customer care". The annual price and coverage amount stay level throughout the length of the policy. Get Brighthouse Financial Inc (BHF:NASDAQ) real-time stock quotes, news, price and financial information from CNBC. A benefits package that fits your vision of retirement is an important part of your financial future. We ask for his supervisor. Heres the breakdown: Complaints. We would like to show you a description here but the site won't allow us. All rights reserved. Clients should seek advice from a qualified tax professional for complete details. The annual price and coverage amount stay level throughout the length of the policy. Furthermore, they make it so burdensome from a paperwork perspective to move your money that they effectively make it impossible. FOR METLIFE SECURITIES INC. If you have an annuity contract that was issued by one of these companies, your annuity has been transitioned to Brighthouse Financial: Owners of active individual life insurance policies and annuity contracts that moved to Brighthouse Financial were sent an endorsement (a notice) changing the name of the issuing company for their policies/contracts. Variable products are distributed by Brighthouse Securities, LLC (member FINRA). The cost of Brighthouse Financial life insurance products variesbased on the age and health of the policyholder and the coverage selected. No action is required on your part at this time. They have been working on an issue for over one year and still have not fixed it. Call center wait times may be longer than usual during this transition period. Person said they'd investigate, and of course heard nothing back. All are Brighthouse Financial affiliated companies. So, since this is only February 8, 2022, we should be able to get a return of our funds. Log in to manage your business, access sales tools, and view firm-specific product content. By signing in, I agree to the Terms of Use, Structured Settlements Broker Resources (SBR), View prospectuses and performance reports, First MetLife Investors Insurance Company (now named Brighthouse Life Insurance Company of NY), MetLife Insurance Company USA (now named Brighthouse Life Insurance Company), Metropolitan Tower Life Insurance Company. We explained to her that I was not provided the accurate information of the annuity product when I bought it, so I wanted a refund of the principal. 20 minutes that he could not find the documentation, we should be able to a... Ask for his supervisor this 'cause it 's become so complicated Brighthouse Securities, LLC ( member FINRA.! 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