Mercari also provides a Secure Selling Agreement between buyers and sellers. Before you get any payment item even if you dont rate a transaction if the price reasonable! All this site is about is letting people try to nickel and dime you to death. Now here it is 2 hours into writing this review as we all know phones like to mess words up change sentence structure and forces to revise almost everything weve written. (Im a little picky about clothes I dont care to wear obviously used things because you never know where they came from or in what conditions they were kept in.) I asked them if this was allowed, and it is. How do people make money on survival on Mars? if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_2',155,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_3',155,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0_1');.medrectangle-4-multi-155{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}In order to do so, please contact the Mercari Customer Support team and they will be more than happy to help you get your refund. That is if you don't mind printing your own labels and providing the buyer with the tracking number. She, of course, was shocked but offered nothing because Id already reviewed her, so Im screwed on Mercari as far as recourse goes. High quantities of manganese are also present in pineapples . Yes, it is worth it to sell your stuff on the app. Looking for lower fees and low-maintenance listings, then youll be required to put a. No one to contact to explained. When I asked for a photo, she stopped communicating with me and just cancelled. But they have three days to do something so simple. If the seller does not respond to your attempts to contact them, you may need to take further action (such as filing a complaint with your local consumer protection agency). So don't be fooled or misled by a charity's self-reported program percentage, such as FFP's 95%, or the charity ratings provided by others who don't adjust for gifts-in-kind or joint costs. What they dont tell you is that potential Buyers can go around the offer system, send you an email, and there is a low-ball offer in the email. After the first time I bought a fake products and went through the process of returning it which still is incomplete I discovered that there are no repercussions for vendors who sell false items nor does your app take any personal responsibility for allowing them to do so but rather it is the customer who is punished for using the app and receiving inaccurate product. That could give the buyer the right to keep your product, even while getting a refund. Lets boycott them. Ebay does have a 15% fee and they do offer good protection for the saller. Mercari obviously doesnt give a damn, so Ill bypass them altogether from now on. USPS stated a label was printed, but never scanned in at post office. They continue to say my issue needs to be sent to another person, then sends an email saying everything is resolved. I agree the $2 fee is ridiculous. Yes, Mercari can remove a rating. Sellers with high ratings, positive feedback, and clear descriptions of the items theyre selling have a lower risk of fraud. I know they say that offering free shipping creates more sales but my prices are good where they start at until I take the bait and promote the item which means dropping the price $1 to $5. We want to make sure each rating gives you the feedback you need to make your next transaction even better. Avocadoes: Avocadoes get a bad reputation simply because they're high in calories and fat an average-sized avocado has about 20 grams of fat and 250 calories. Come Monday, however, Im going to the bank and reversing my debit card charge, so Mercaris tough luck after 3 days policy can kiss a certain part of my anatomy. 1099-K Reporting and Disclosure Information. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Is domestic violence against men Recognised in India? I pray my mind wont get changed for me, but Im grateful as to how its gone so far. It also contains bromelain, which, when consumed more than 12 g per day, can increase the absorption rate of antibiotics . As the buyer, if you find that the shipping date on your receipt has passed and you still have not received the item, please contact the seller directly to ask for an update on the shipping. They just kind of remain in limbo. It would help if you used strong passwords not only on Mercari but everywhere else. Ratings help build trust between users in the Mercari community. How are you doing on Bonanza ? To make a request, visit the Order Status page and tap on "Request cancellation". When they succeed, Mercari will no longer be responsible for the dealings between you and the seller. This guy had very specific tastes. Office or FedEx are other options exactly what you are looking for a lower price support be! He hadnt even seen it yet. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Accurately represent yourself and your stuff to them. I know the feeling but if the bag was damaged on the outside I would think it might of had problem on the way there Im going threw the same thing and believe it was a shipping error and if it was and u use there label they must pay u Mercari thats in there policy see Im done with Mercari and will do something even if I got to get 10000 signatures or more about how they treat there sellers and how they dont follow there policy and allow scammers (buyers) to get over on them they need to be held accountable theres to many people that goes threw this and just vents, I got scammed on eboth bay and Etsy. Its what youre known for as a buyer or seller. If you negotiate, do so in good faith. When the return is approved, Mercari will send you a return label to return the item to the seller. Clicked on it same message from USPS. If you dont like the buyers offer, you can decline. Thats like a.5% issue rate. Measures in place to ensure that you wo n't fall prey to scams & Follower the! No one charges tax again for things bought At a yard sale! If the buyer had a positive experience, they should express that in their rating by focusing on what went well and how the seller provided a great item as expected. They are now worse then eBay! Disability income doesnt give me the luxury of buying new clothes at stores but the majority of the items Ive bought on Mercari are still brand new with tags. Items will arrive within 3-4 days of shipping if a Mercari prepaid label is used by the seller. I couldnt believe it but it was a lesson learned about selling on mercari. or they bought it from (some big national jeweler) and has tags still on it that even says its Sterling! Im able to dress nicer now than Ive been able to since a red light runner hit me, blew out the bottom 1/3 of my spine, ended my career and marriage several years ago. Buyers are encouraged to negotiate, so they wont necessarily just walk away if they dont like your price. Oh my!!! Moreover, sellers say its easy to hit the wrong button when accepting a return on the app. Mercari customer support can be contacted through several different avenues. This is not Mercaris fault, at all in any way. Theres no going back if you hit the wrong key. $15.50 for a 8lb package is EXTREMELY inexpensive. I just had a return filed and it didnt make sense. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_4',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_5',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}This means that if the purchased item is not shipped within 7 days of the purchase date, the buyer is eligible for a full refund of the purchase price plus the original shipping cost. I placed an order and never received it. But everytime Mercaris support team came to the rescue. Create an account to follow your favorite communities and start taking part in conversations. Really easy to use! Well a woman recently contacted me to buy a ring I had listed for $200, its actual value around $500. Did they give your money back quickly? Stupid seller cancelled my purchase without notice. When a seller cancels an order, Mercari will refund the buyers purchase price. Restarting the entire time consuming and unnecessary process costing the buyer and the only buyer for the entire experience. Better still, theres no upfront fee for listing your products on the marketplace. I know when the buyer doesn't rate for 3 days, it gets automatically rated for 5 stars. I use the app because going in person to a store cost additional time takes more steps, and is a longer process. Verification can help ensure real people write reviews about real companies. Mercari is a marketplace to buy and sell all sorts of new and used items, Commissions & fees: 10%, plus $2 for direct deposit. When cancelling an order, it is important for the seller to communicate their decision to the buyer promptly and clearly. The ratings that sellers give to buyers are kept private, so that buyers can feel comfortable with their purchase and make an informed decision when selecting a seller. IT IS NOT EVER because Ive found that people who sell Silver & gold,or sell on Mercari or elsewhere are dishonest or scamming and TRYING to cheat me ,because if anything the opposite is usually true. Its of no use to me and I want proof that I sent it back, in case Mercari jumps my case for reversing the charge. The first seller currently has the same ring for sale for $50 & $75, so it hasnt bothered her one bit. Were happy to help. I highly doubt it would be damaged. Mercari has good customer service, you stated in ur article that customer service is no where to be found and thats not true. Im a new seller and am suspicious that Mercari is overcharging me on shipping. When I refused, she made a claim that it wasnt properly discribed as it was not completely round. They are OFTEN Incorrect! I sent a message through the help center yesterday to Mercari I asked them to release my funds. If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. $2 fee is charged to you when you complete a direct deposit of $10 or more to your bank account. She listed 3 more bras on Mercari she deemed just as pretty as the ones I bought and she wanted me to buy those bras; 5. I had one item broken in transit, buyer was refunded but I was insured via their policy about their labels. You have 3 days to rate or bring an issue to mercari. You can check your ratings on your profile by tapping the average star rating right below your profile picture. Got a compliment? When you rate a buyer, it gives other sellers the ability to see how their experience with the buyer went and helps them in deciding whether or not to accept the offer. So as it sits Im actively trying to figure out how to get you to give me the right information on a return for the correct seller and the correct product from the first claim only to have discovered a second faulty-vendor selling fake items as well. The fly-by-night seller: If you're a buyer, the biggest issue is dishonest sellers. Really?! If the buyer doesn't rate by the time the 3 days are up, we'll automatically rate the transaction with 5 stars. The more likers, the merrier. The sellers rating of the buyer should be entirely based on the interaction with them so far, not based on what the buyer rated them. This feedback is only visible to you. If a buyer doesnt read the listing carefully or the authentication was different years ago, they are allowed to challenge and return the item. Think about it. For domestic shipping, it may take 2-5 days to arrive. I wish they would allow the seller to split the cost of shipping with the buyer, example $4 shipping cost would be $2 each or split up however seller wants. Coming to realize that I havent had the first issue addressed and corrected I find myself wondering what Im supposed to do about this second considering it is I the buyer who is going to get punished reviewed and asked to do a multi lengthy process return at an out-of-pocket expense to myself. ..basically for all the same reasons you probably believe 110% that your car is really a Chevy, your engagement diamond is genuine, and your Nikes you bought at the Mall arent fake knockoffs-because theres ABSOLUTELY NO REASON youd even QUESTION IT-let alone wonder-because they look 100% legit and have the right markings/credentials. Does have a lower risk of fraud currently has the same ring for for... To death listings, then youll be required to put a i sent a message through help! 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