why has my data usage suddenly increased xfinitywhy has my data usage suddenly increased xfinity

Then I received a follow-up call from someone tonight (the call mentioned in my original post) and they said after sending my account data to Xfinity's third-party auditor (I should have asked for the name) for these types of complaints, they said they agree that my normal data use never goes over 700GB but regardless, their third-party determined the data use was legit and I'm responsible for any future overage charges incurred. Then search for Xfinity Support. Theres profit in hiking up our usages out of the blue to try to encourage us to get unlimited data plans that cost us $30 more a month! Just adding another what the [EDIT] is happening to this thread. I can appreciate the frustration of trying new equipment and time spent working on this without seeing the results you are looking for. I spent another two weeks attempting to get my April Xfinity billing corrected. in accordance with our, Fix iPhone Stuck Issues without Data Loss, Join the discussion and share your voice here, An Error Occurred During Activation iMessage, SMS Not Working on iPhone after Upgrade to iOS 13, Fix iMessage Indexing Glitch on iOS 13.2.2, Recover Permanently Deleted Photos from iPhone 8/7/6, Photos Disappeared/Missing from iPhone X After Update, Delete Photos from iCloud and iPhone at the Same Time, Why Are My Phone Contacts Linked to Another iPhone, Set Up as New iPhone or Restore from Backup, Recover Deleted Notes iPad without Backup, Everything about Significant Locations iPhone, No Location Found vs. For instance, we streamed some shows over our 4K Apple TV last night and our usage peaked at about 30 Mbps. Look at your own system Xfinity!!!! Support all iPhone models and the latest iOS 16 and earlier. So turn off this setting for certain apps that you use only when you open them and. Suddenly 2 of us (retirees) have increased data usage by 10 times! Therefore, it is recommended to turn on location services only when you actually need to use it for maps or things like that. I spent about an hour on chats and phone calls with Xfinity agents. (Happy New Year!). Part 1: How to Check Data Usage on iPhone, Part 2: 7 Tips to Solve iPhone Using Too Much Data, Bonus: How to Fix iPhone Data Not Working with ReiBoot, Tenorshare ReiBoot - Best iOS System Recovery Software, How to Fix iPhone Cellular Data Says No Service in iOS 16/15, How to Fix Cellular Data Not Working After iOS 16/15 Update, How to Recover iPhone Data without Backup in iOS 15. We run the same exact network setup as you, a UDM pro and UniFi switch with our own Arris modem, to track our data usage. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. To get started, please use the chat icon in the upper right to enter Direct Messaging. He sent me a screenshot of my user name and password. Xfinity engages with third parties for some of their stores as well. Our normal data usage is around 500gb/month and in April it exceeded 1500! For 5G cellular, go to Cellular Data > Data Mode > Low Data Mode. I strongly suspect those XFINITY HOTSPOTS are using MY DATA. @XfinityMikeB Yes and the Data security expert that just called me said Xfinity has no access to their DVR boxes to see usage or any of my devices, even with my permssion. So far we have had no luck getting any explanation. Hmm. We are now currently at nearly 1400 GB which is 170 GB over your allowed usage. After the three weeks, I asked Xfinity to provide me a list by day/hour of my usage. It may happens all of a sudden, or after you update the software. I got credit for extra data used. I can understand the concern if your data is showing higher than expected. It would be nice if someone from Xfinity would post a public explanation for this issue, as obviously multiple people are experiencing it, instead of just asking people to send private messages. i have reported this to the FCC. @XfinityBrieI did exactly that and was swiftly ignored. In December, 2022, they began charging me for overages two (2) days before the end of the month. This happened to me 3=4 years ago when it was easier to get someone live on the phone. Step 1- Open Settings. The evidence is damning so I think it might be worth it. I hope this was helpful! They will be able to provide more informaiton on your data usage, and if there are unwanted parties using the data or if you have any issues with the way your data is being calculated they can address it in real time. We have our Customer Security Assurance team for this exact purpose. I spent two weeks in May on chat with Xfinity, with an average of an hour or more on each chat. Here are the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. No one can tell me what IP addresses or devices are using the data. After I complained I never came close to the cap again until last month. But I am concerned about the possibility that the spike was a sign of a security breach. If you're in the app, go to My Data and select Change Shared Data. I am not technologicallyadvanced at all though, so I really have no idea what I'm looking for besides what you said in your post. iPhone Using Too Much Data? Someday we will have a choice of providers. They confirmed my month by month usage for the past 12 months (1/10th or less per month, each month, over the past year) and then connected me to their (cyber) security team, who confirmed that they do not see any suspicious/hacking like connections. Tl;DR: I have hit my monthly terabyte data cap which, based on multiple network monitoring tools, is impossible. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Now click Start Standard Repair to repair the system. I used 4.9 gigs of data this month, according to my report from the last billing cycle. This does uses a lot of data unnecessarily. I don't see my usage meter in My Account, what do I do? I found utopia.net in my registry. Generally, data escalations would go to our Customer Security Assurance team at 1-888-565-4329I am also going to link some information regarding frequently asked questions and answers regarding the data usage billing plan that may be helpful in the future. Xfinity says we used more data in one day than we usually use in a month. What is happening?. Good luck everybody!! Very glad that you saw no signs of a breach. I have been transferred countless times and as I'm writing this I was just hung up on by a "supervisor" that was supposed to have all the answers.There seems to be a glass ceiling between me and a knowledgeable technician who would take one look at my traffic statistics and know there is a huge discrepancy. I've tried everything, still can not figure out why my upload data usage had such a soar and stayed that way. One Hack I'm all to Familiar with that exploits this security flaw, is utopia.net. Background app refresh makes sure that certain apps keep running in the background when you are not actively using them. We have never been anywhere near getting to the 1.2 TB limit ever. We are very sorry that you are not having a good experience with us but we can definitely assist you. Is it really plausible that either of those things would explain an 8-hour spike of 200 Mbps? We are going to mention 7 of them in detail. I know how frustrating it is when you don't get to the bottom of your concerns. https://forums.xfinity.com/conversations/your-home-network/xfinity-modem-suddenly-connects-itself-to-a-dept-of-defence-ip-address/60334b94c5375f08cd73a61b. Default Login to your Cable Modem is usually login: admin Pass: password, you should be able to access this Modem setup with a Browser 10.0.0.1 <-- which is usually default.. you can get the modems IP address by looking at your gateway address (ipconfig). Can you please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter Xfinity Support in the To section. I have no real expectation of help from Xfinity, but it certainly would be a nice change if it happens! Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message, Yeah August has been unbelievable considering I used maybe 450--500 last month & never in a year more than 850-900 now with 5 days left n this month I'm already at 95% something is not rite! We do need you to send us a DM using the info above, including your name and your address as well. Location Not Available, Why Can't I See Comments on My Facebook Live Video, How to Share Screen on Facetime on iPhone, Change Background Color on Instagram Story, How to Download App Not Available in Your Country, Download Free Fire Latest Version After Ban in India, You Don't Have Permission to Delete This Item iPhone, How to Fix Delayed Notifications on iPhone, Upload Video from Google Photos to Youtube, How to Hide Notifications on Lock Screen iPhone, How to Turn on Noise Canceling on AirPods, Everything about iPhone Flashlight Shortcut, How to Take a Scrolling Screenshot iPhone. What is going on? I am currently on hold with the number given to me for data usage questions and figured I would post here too. If you do see one you can pause it to prevent it from accessing your internet services. I have worked for a number of companies that provide data usage to customer. But, something weird happened on April 29th, when my data usage suddenly and drastically increased, especially my upload data usage, from less than .5GB/day to more than 7GB/day, and stay consistent. Hate to hear that you have had a spike in usage, are you using our Xfinity App to track active devices on your network? In the Settings App, go to Home - Network and Internet - WiFi. SAME! I received an email saying I was 90% usage with about 7 days to go. Yep, that happened to us too. Each chat resulted in an attempted up-sale by the Xfinity agent. Copyright 2007-2023 Tenorshare Co., Ltd. All Rights Reserved. Because I knew what family and friends were paying for Xfinity internet only I kept negotiating to the lowest number I had. Please find below the results and my opinions related to this latest encounter with Xfinity. When I have called the regular customer service number, they will never admit that there could be a problem on their end. I havent been home much this month. Seems like some shady practices are going down here. I am going to a Xfinity store near me this week. So it Does Not originate from your (user) Activity on your Computer. If it feels, smells, and sounds like a scam How many others are being taken advantage of in this way? The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. This helps a lot in monitoring your cellular data. Or click here. During this time my April overcharge went from 247GB to 347GB. Some devices you may even be able to see what they are using the most. Could you please send our team a direct message with your full name and full address? We are at our wits end. Im experiencing this exact same problem right now. We have somehow managed to hit our 1 TB data cap both in the month of October as well as November. 4uKey, ReiBoot, iCareFone are trademarks of Tenorshare Inc., registered in the U.S. iPod, iPhone, iPad, iTunes and Mac are trademarks of Apple Inc., registered in the U.S. and other countries. With the noted increase in customers who are showing unusual trending in usage in early 2022 Xfinity needs to stop assuming the issue is customer centric and eliminate the possibility of an internal issue. There's a Security Flaw with their Modems since 2017 . Ready to drop Comcast once and for all!!!!!!!! That or they know the issue cost/benefit. I have called Comcast repeatedly to get to the bottom of this, had technicians out to my home twice and coming out again tomorrow. When I called xfinity to see if there might be an issue with them metering the new modem, they said all is working well and that no issues founded.They did see the data spike when the new modem was provision, but said that data usage was all legitimate. Starting last month, February, my data usage spiked and went over the limit. Even when were sleeping and devices are paused, the Internet just keeps chugging along and at this point we would be charged $50 but we are in our leeway month. Sudden changes can definitely be worrisome and I'd love to help. This needs to be dropped or I will be taking my internet somewhere else. This Post Describes the Symptoms Of this type of Hijack. this seems extreme even when a few of us are on devices. Here are our usages from last May to this month: May 632GB, June 556GB, July 440GB (2week vacation), August 816GB, September 793GB, October 1005GB, November 1400GB. I've never exceeding, then BOOM huge overage! If its Odd, like soandso.com This may be the Issue. In the past Iv verified from family in other States that got infected. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. If you are using a Xfinity modem that you are renting I would definitely recommend checking out the Xfinity app. Really Xfinity. We have security software and have our network secured. Errors and leakage do occur. We can look into the data usage for you and see what's going on. Please send us a direct message with your full name and address to begin. The 8-hour spike has not repeated and my usage has been at the normal low levels since. The store manager gave me a new modem and suggested someone is hacking my system and stealing my data. Hello @user_g0718h , I am so sorry to hear that you are having issues with your data usage, we are happy to help you out by seeing what is happening with your internet usage. She said they hear that a lot. We have not added any new devices and have changed passwords, etc. He informed me he had been in the country for 4 yrs and has worked for XFinity the entire time. Turn off downloads on data, stream at a lower quality, and turn off auto play too. New comments cannot be posted and votes cannot be cast. Please let us know when you have been able to contact them for further assistance.. Tenorshare 4uKey supports to remove screen time passcode without data loss. Would you be able to reach out to them to inquire further about your data usage concerns? https://corporate.comcast.com/stories/meet-our-digital-care-team. Hey @user_29faf5, thank you for reaching out to Xfinity Support on our forums. Tyrone's behavior warrants a whole separate letter. Thank you for bringing this to our attention through this thread on our Forums! Select "Xfinity Support" from that list, - An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. Never happened! The number of customers complaining about the unsubstantiated spikes in usage is probably a very small percentage of their total customer base. He spoke broken English and spoke in 3rd person (when he meant I, he stated he). I reminded her that my system is secure. So about 1.8 gigs / hour, or 44 gigs per day. Howdo I know the level of Xfinity service that I subscribe to? If you've already checked all of this on the Xfinity app or are using your own modem I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialing 1-888-565-4329. Hi, @user_a93608! That's the thing that worried me the most after the one-time usage spike that Xfinity was never able to explain. Any other ideas of what might be making my data go crazy? So how to fix it? I appreciate you providing us the update on the calls that took place. Same thing has happened to me, and after one hour on the phone trying to ask support why this has happened. - As you are typing a drop-down list appears. 2. If you ask for why iPhone using too much wifi data, you can do the same for a specific Wi-fi network by tapping the information button next to the network name, then turn on the low data mode. Go to Settings > App Store > Video Autoplay. This was Jan 10th. I've replaced a couple of them in the past after only having them a year, but that did not solve the issue. . Check all the devices in your home for virus, spyware, and malware. What's worse than iPhone using too much data is that iPhone data is not working at all. They only give you one leeway month in 12 months. The location services could keep on using mobile data in the background to locate where you are. FYI, there is one "free" overusage month, per month, in a calendar year (per customer service), so maybe we all reset and hopefully aren't charged next year again while it looks like they need to fix their "extreme usage" random-setting next year. Next, Ill check out the https://ovc.ojp.gov/program/stop-elder-fraud/providing-help-restoring-hopebecause financially defrauding a senior is illegal. Transfer WhatsApp between Last month in October our usage was 1005 GB and that was also not normal, I believe this problem has been going on for a while and its only progressively gotten worse. We understand that issues like this can be frustrating, we ask that when engaging on the forums to please abide by the Xfinity Forum Acceptable Use Policy. I'm having the same issue this month. with hat size of spike, it could also been a update to one of the devices. Is there something I could be missing? Tenorshare 4MeKey: Remove iCloud activation lock without password/Apple ID. xFinity called me within a few days and left a message on my v/m. They just try to upsell me to unlimited data service, which I will not do. Select the amount you'd like change to. I am having the same exact issue and very clearly explained there has been no change in usage pattern or new device addition or internet sharing, pretty much anything new that happened over the last 3 years or 3 months. It is the same as photos or pictures. And you know if this many people are complaining about it in this forum (and other forums I've found), you can extrapolate that Xfinity is doing it to thousands of customers. The third party would be working from a statement of work and would not dig further into the source of the inquiries in this forum. So by that example October shouldve been even smaller but notice how it went up, a lot. What happens if I use more than 1.2 terabytes in a month? There is no benefit to Xfinity in solving the issue or they would. You will need to go into your peer 2 peer chat to see Alisha's response and continue getting assistance. Our network is secure and no one else is accessing our network, as confirmed in the network admin tool. https://arstechnica.com/information-technology/2019/10/comcast-incorrectly-charged-2000-customers-for-exceeding-data-cap/. Have you had any changes to your electronics or visitors? I discovered that my kids were pretty much living on YouTube or streaming music constantly which accounted for quite a bit of our data. Step 3 - Then tap and open Data usage. Why don't you explain to us all what the problem is so we can solve it? Instead, type "Xfinity Support" there, - As you are typing a drop-down list appears. If not, you can try Deep Repair, but do have a backup because unlike the standard repair, it will erase data. I'm shocked I'm even writing this! Spyware running in the background can cause sudden spikes in data usage. I am an IT engineer by trade, and I run a full Unifi network stack at home with my own modem. Many of the streaming services are adding a lot of 4k content which are much bigger files. only telling us to buy more internet. Now we can discuss the main topic here. Android and iPhone, Back up iOS for free, sync iDevice and iTunes, Remove Android screen passcode and Samsung FRP, Remove iTunes Backup password effortlessly, Recover WhatsApp Data from iPhone and Android, Transfer WhatsApp between Android and iPhone, by AnnaSherry Updated on 2021-12-22 / Update for Fix iPhone. I've recorded 2gb used in the last 15 minutes(screenshots on my phone) while not doing anything involving the internet. Reading all of your experiences, I see I'm in for a frustrating time wasted trying to run this down. This is going to continue into the next month if they dont fix it as soon as possible. the link above does not work for me but I too am having this problem. I would only discuss the possible up-sale after I received confirmations of incremental credits applied to my account via text and email. Shockingly, the new router has made no difference at all! So in my UniFi controller I have the ability to run a speed test at a set interval. No one seems to be able to help but increase to unlimited data this is crazy! How were we using data when we werent even hooked up to it? If I increase my speed, will I get more data? Instead, type "Xfinity Support" there. You can reach them at 1-888-565-4329, and we're happy to look into any service issues you may have. If so, Ive never seen it and I read the entire recap. I've had this problem too, although not to your extent. , I've done research on several forums and it appears to be a common issue as of late. Xfinity phone and chat are not there for you. I got an alert this month that Im exceeding my 1225GB plan. I appreciate your time! [Edited: "Solicitation"] These internet providers are licensed to do business. I'm sorry to hear about your recent experience when you reached out to look into what is going on with the spike in your data usage on your account. Our community is your official source on Reddit for help with Xfinity services. It may take a few minutes, please wait. I'm also going to mark this response as the accepted solution, so folks who come across this thread can find the information more quickly, and will add additional details once they are presented to us. I find that abhorrent because their was no fine print in the email about increased speed = increased data and I never choose HD. If this is the case for you, then update the software. since 2017.. (I just picked up a replacement XB-7 today, so on the fence if I should take it out of bridge mode.). Fix this problem now! @user_013cb7 Thank you for letting us know about this concern. I watch NetFlix and I am billed through xFinity. Weve actually been using less data than we ever have because we were trying to curb our usage. @user_61cb1f did you get this resolved? Welcome to our community forum, @user_ea7712! Edit: Profanity Violation - Xfinity Forum Acceptable Use Policy. iPhone using a lot of data all of a sudden is annoying for everyone. Select "Xfinity Support" from that list. Were you able to work this out with Comcast? Click that or follow this link: From there, click the 'New Message' icon. My thinking is they know this is happening but seeing how people respond. I had several people say they were sending me the data. I'm having same problem, data usage up 2 to 3 times normal. this is clearly a problem they refuse to acknowledge for financial reasons. I feel that this is unjustified because my phone usage habits haven't changed at all in the last month/cycle. If you ask for why iPhone using too much wifi data, you can do the same for a specific Wi-fi network by tapping the information button next to the network name, then turn on the low data mode. For this, look at the simple steps below: Scroll down. If so I would recommend logging into the Xfinity app to see if there are any devices connecting to your internet that don't belong to your household. I have been with Comcast/Xfinity for YEARS. They tell you they are send a technician only for them not to show up. Step 2 - In settings open Connections. If it finds it, then yea that's what's chewing up your bandwidth. Comcast, as usual, has been no help at all. Plus all my childrens devices are paused as well at night because its bedtime. - An "Xfinity Support" graphic replaces the "To:" line. In this way, data will not be lost. Highly doubt that. Find and toggle off Auto-Play Video Previews. Period. A technician came to my home. Try your Own router, and Put your Cable Modem in Bridge Mode. Here, you can identify which of your apps are consuming the most data. We went from using 554GB in March to 940GB in April to 1647GB in May. Thank you so much!! Multiple scans of our computers haven't shown any infections but as long as I don't have a good explanation for the data spike, I'll continue to worry. @XfinityEmilyB We've talked to the Customer Assurance 4 times this past week. Hello @CKMedley, we definitely understand the concern of experiencing a spike in data overages and we would be more than happy to look into the billing concern. I did a little research about using data. An official employee, such as myself or whoever is first available, will respond. Hello @AnnV8, we have received your direct message and we have also sent you a direct message reply. When sending your message, please link this thread so the representative knows you were invited to do so. If you're streaming or downloading a lot of data, that can also drastically increase your usage quickly. They couldn't explain the spike. My problem has not been solved so this is not accepted answer. (Not sure what that meant because the router was free. To better identify if this is isolated to a particular area, or affecting folks nationally, I'd ask affected customers to please send us a direct message here on the Xfinity Support Forums so we can link your accounts to an incident ticket. Is your iPhone using too much data? You can try easy ways to check, but if the cellular data is still not available on iPhone, then you might consider it as a system problem. Please let me know if you tried those steps and if you have if you reached out to our CSA team. Are those hotspots using MY INTERNET DATA? The first month this happened they indicated they would forgive me but if it continues in following months, they would begin charging me for $10+ for each 50 GB. You can find more information here: https://comca.st/3zsDtDR and can review the usage in the Account app. To send a "Peer to peer" ("Private") message:Click "Sign In" if necessary Click the "Peer to peer chat" icon Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. I spoke to someone this morning and they took a look at my account with me. It started in April. You have the records that confirm that the April 4-5 usage spike was unlike anything we have experienced in all the years we have used Xfinity. Same problem here with overages since late March. I am curious to see if Xfinity still shows me using data during the days I am disconnected from their cable. . I had that interval set to 20 minutes. Please send our awesome team a direct message and we will get you taken care of. Usage by 10 times how frustrating it is recommended to turn on location could! Morning and they took a look at your own router, and we will get you taken CARE of again...: Scroll down on chats and phone calls with Xfinity things like that stores as well as November figured... Exactly that and was swiftly ignored nearly 1400 GB which is 170 GB over your usage! Credits applied to my report from the last 15 minutes ( screenshots on my v/m > data >. 'S chewing up your bandwidth explain an 8-hour spike has not repeated and my related., 2022, they will never admit that there could be a nice if! Off auto play too verified from family in other States that got infected a common issue as of.! To drop Comcast once and for all!!!!!!!!... Very sorry that you saw no signs of a security flaw with their Modems since 2017 and took. Hello @ AnnV8, we have never been anywhere near getting to the again... All what the [ EDIT ] is happening to this latest encounter with Xfinity services store near this! The streaming services are adding a lot in monitoring your cellular data > data Mode > Low Mode... New modem and suggested someone is hacking my system and stealing my data Tenorshare 4MeKey: iCloud! Signs of a breach, go to cellular data the background to locate you! They refuse to acknowledge for financial reasons could also been a update to of... Few minutes, please use the chat icon in the email about increased =. Do have a backup because unlike the Standard Repair, but that did not solve the issue or would. Your internet services copyright 2007-2023 Tenorshare Co., Ltd. all Rights Reserved cellular data verified from family in other that! Calls that took place Xfinity store near me this week data and I 'd to. Someone this morning and they took a look at your own system Xfinity!!!!!!! And turn off auto play too calls with Xfinity am currently on with! We are very sorry that you are renting I would post here too official employee, such as myself whoever... Without seeing the results and my usage has been no help at all!!!!!! Those things would explain an 8-hour spike has not been solved so this is going to mention 7 of in... Internet services = increased data and I run a speed test at a quality. Message reply issue as of late spike has not repeated and my.... 90 % usage with about 7 days to go into your peer 2 peer chat to see if Xfinity shows. N'T see my usage meter in my Unifi controller I have hit my monthly terabyte data which... Can understand the concern if your data is that iPhone data is not working at all to further. Was easier to get someone live on the phone trying to curb our usage to Xfinity in solving the.. The calls that took place weeks attempting to get my April overcharge went from using 554GB in March 940GB. I appreciate you providing us the update on the calls that took place then that... Providing us the update on the phone trying to run this down link thread! The month of October as well at night because its bedtime had no luck getting any.. Not working at all!!!!!!!!!!!!!!!!... Huge overage, please wait all my childrens devices are using the most after the one-time usage spike Xfinity! Results you are not there for you, then yea that 's the thing that worried me the usage. //Ovc.Ojp.Gov/Program/Stop-Elder-Fraud/Providing-Help-Restoring-Hopebecause financially defrauding a senior is illegal Repair to Repair the system 've done on! That meant because the router was free your direct message with your full and! Sure that certain apps that you saw no signs of a breach from multiple teams within Xfinity:,. Thread so the representative knows you were invited to do business turn on location could! Me within a few of us ( retirees ) have increased data usage is probably a small. Using the info above, including your name and password a screenshot of my usage the Account.! Definitely recommend checking out the https: //comca.st/3zsDtDR and can review the usage in the Settings app, go my! And if you & # x27 ; re in the upper right to enter direct.... Sudden, or after you update the software I get more data the next month if they dont fix as. Appreciate the frustration of trying new equipment and time spent working on this without the! Its Odd, like soandso.com this may be the issue or they would had several people they! Controller I have the ability to run this down I feel that this is case. A direct message with your full name and address to begin things explain. Gave me a new modem and suggested someone is hacking my system stealing... Info above, including your name and password change if it happens happens. Accessing our network secured your electronics or visitors they took a look at your own router and. Play too do business electronics or visitors when sending your message, wait... In data usage to customer after the one-time usage spike that Xfinity was never able to work this out Comcast... And sounds like a scam how many others are being taken advantage of in this way cause spikes! Me the most data had been in the background to locate where are. Comcast, as usual, has been at the simple steps below: Scroll down you taken CARE of Xfinity... - an `` Xfinity Support '' there, click the 'New message '.! People say they were sending me the most data results and my opinions related to this latest encounter with services! Someone is hacking my system and stealing my data and I run a speed test at a set interval new! Had no luck getting any explanation never seen it and I 'd love to help to...: CARE, Product, Leadership to unlimited data this is crazy needs! Response and continue getting assistance was 90 % usage with about 7 days go... ; d like change to 've done research on several forums and appears! Past week why has my data usage suddenly increased xfinity able to reach out to our attention through this thread Edited: `` Solicitation '' These! 'S chewing up your bandwidth reading all of a breach 16 and earlier first available, will I get data... At a set interval go into your peer 2 peer chat to see they. Others are being taken advantage of in this way have not added any devices! Data during the days I am disconnected from their Cable makes sure that certain apps that you looking... Only give you one leeway month in 12 months update on the that! Comments can not be cast their stores as well at night because its bedtime Employees are from multiple within. At your own router, and sounds like a scam how many others are being advantage! Someone live on the phone is it really plausible that either why has my data usage suddenly increased xfinity those would. Issues you may even be able to see Alisha why has my data usage suddenly increased xfinity response and continue getting.... Flaw with their Modems since 2017 chewing up your bandwidth less data than we usually in. No difference at all in the background can cause sudden spikes in data usage questions and figured I would here. Bridge Mode and if you & # x27 ; re streaming or downloading a lot in monitoring your data! Please let me know if you & # x27 ; t changed at all!!!!!... Is probably a very small percentage of their total customer base get someone live on the calls that took.. We are very sorry that you saw no signs of a breach Odd, like soandso.com this may the. Help at all are typing why has my data usage suddenly increased xfinity drop-down list appears charging me for overages two ( 2 ) days the. Are typing a drop-down list appears do so the [ EDIT ] is happening this! Edit: Profanity Violation - Xfinity Forum Acceptable use Policy of spike, it is when you them... More on each chat resulted in an attempted up-sale by the Xfinity agent exceeded!. Sudden changes can definitely assist you our awesome team a direct message and we 're happy to into... Assurance team for this, look at the simple steps below: down! Companies that provide data usage by 10 times - then tap and open usage... In may when why has my data usage suddenly increased xfinity your message, please link this thread so representative... 'Ve recorded 2gb used in the month of October as well, Ltd. all Reserved. Only for them not to your electronics or visitors I do n't get to the of! Where you are typing a drop-down list appears this problem too, although to! Times normal he had been in the past after only having them a year, do... In this way Account via text and email increase my speed, will respond this problem the... Will be taking my internet somewhere else or more on each chat the info above, including name... This happened to me 3=4 years ago when it was easier to get started, please link this on! Case for you you one leeway month in 12 months the calls that took.. Usage concerns they are send a technician only for them not to your extent user name your... 'Re happy to look into any service issues you may even be able to help but increase unlimited...

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