You can also choose whether you want to share the nest cam feed with other people. You could also check to make sure Bluetooth is enabled on your mobile device, and you are connected to Wi-Fi. - Which model of thermostat do you have? Note: The interactive troubleshooting tool is only recommended if you use the Nest app to set up your camera. This work around worked for me. Camera is weather resistant. I have the exact same issue. He is fascinated by home appliances and how they work. Wireless devices may not be reliable for emergency communications. By submitting your email, you agree to the Terms of Use and Privacy Policy. Same with me. His work has been published by iFixit, Lifehacker, Digital Trends, Slashgear, and GottaBeMobile. I just need to migrate all my old devices to the new home. If a help message with the code appears in the app, get detailed troubleshooting help from our interactive troubleshooting tool for Nest cameras and doorbells. Familiar faces is a feature only the Nest Cam IQ and Nest Cam IQ Outdoor have. You'll find the MAC address next to MAC or Wi-Fi MAC. Hit Done at the bottom. I have restarted the setup process and still the same issue. From here, youre all set up and youll now see a live view of your Nest Cam, as well as scrollable timeline of everything that the Nest Cam has recorded. Use your phones camera to scan your cameras QR code. In the settings, it's possible to turn on a chime to get the attention of those in the room before you speak. Let's work together on this. Each time Nest Cam sees a person, it gets better at recognising them, though occasionally you have to help it out by confirming an image should be within a familiar face's profile. If you select yes, the face of the people you say yes to knowing will appear in the 'See who your camera already knows' section of the People tab. Tap Technical info. Any way I can look it up with other serial numb Choose the instructions that match the app you use to set up your camera. When setting up a new router or point, you need to scan this code with your phone's camera in order to connect your phone to the device. We have tried the google home app but it tells us to use the nest app. Nest app doesn't recognize camera. Checking in I just wanted to make sure if youve seen MplsCustomers response. The camera is outside near the roof and to high to reach. A battery-powered camera that goes just about anywhere. Currently I am only able to view some devices on Nest app and some devices on Google App. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Microphone' > Toggle on or off. Once thats done, hit Next on the following screen. Please let me know. BTW, the reason I'm doing a manual configuration instead of using the QR code is because the QR code reader fails with this error: "Error! I can imagine having to use two different apps at the moment is quite daunting, and could lead to frustration. The app looks for nearby devices. - Are you the original account owner of this thermostat, or rent/own a home with a Nest Thermostat installed? Answered! This feature is only available with a paid subscription, and either sound detection enabled or at least one eligible camera. Dishwasher not Getting Water: Potential Causes and Actions, Puls Technologies Inc. is not in any way associated with Puls GmbH of Munchen. Tried to get another Wired Nest Cam online. You can't sign up to Nest Aware through the Nest app though. Thanks for your help here, JT!Best regards,Brad. During setup, the app lets you connect your camera to Wi-Fi,personalize settings, check the video quality, and more. This feature is dependent upon network connectivity and other factors, and may not be available in all areas. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Close-up Tracking View' in the video section > Toggle on or off. This post is dedicated to troubleshooting Nest cam setup issues if you havent yet installed your Nest cam and are looking for a Nest cam installation guide, check out our post on how to install a Nest cam, here. Keep me updated about devices, news, tips, and offers from the Google Store. 6. this should bring the camera to your network- you will need to type in the network password. On the home screen, tap Add device or service, Choose the home you want to add your camera to, or select. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Having the exact same issue. You can also deny permission, if you want, and tap on "Continue without scanning", which will prompt you to type in the entry key or serial number of the device. Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen > Tap on 'See who your camera already knows' > Tap on the square thumbnail of the familiar face you want to remove > Tap on 'Forget this face' > Tap Remove. I can't link it to wifi because it's not reading it . If you don't know where the setup code is, you can tap Find the code for help. You can choose not to set it up right now (you can do so later on). It automatically added the Google NEST and it was accessible through Google Home and I could control it through voice through my Google Mini. 09-04-2021 07:17 AM. Click the add button and then select your Nest cam from the list. Saved clips will still be available and it won't delete familiar faces. If its shaking too much, your phones camera can have trouble focusing. I am in the middle of converting my whole home from Alexa to Google so this is pretty disappointing, especially since I am paying for Nest Aware. You can tap Find the code or Show me how, and the app will show you where the serial is located on your product. If youve already made the lighting brighter but the QR code still isnt scanning, make sure a shadow isnt falling on the QR code. 09-03-2021 Next, youll need to give the Nest app access to your phones camera so that it can quickly scan the QR code on the back of the Nest Cam. You can find instructions to troubleshoot when Nest camera disconnects or is offline in the Nest app in our . Wait a few minutes, then try to connect your camera again. The home owner can change this on home.nest.com though. Same here. 2. I am having same issue when trying to set up Nest Thermostat in Google Home App. Open the Google Home app >Press '+' in the top left corner > Press 'Set up device' > Tap on 'New devices' > Select the home your Nest Hub is connected to > Your Nest Cam should be found as one of the devices > Follow the instructions to add it to your home. We select and review products independently. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Activity Zone' > Create Zone > Drag each circle until you have created the zone you want > Tap on the tick in the top right when you're finished. If you have the "Nest Cam (indoor, wired)", are you trying to install it in the Google Nest app? This can often happen when you move your phone close to scan the code. Once youve got your Nest cam unboxed and installed, youll want to connect it via the Nest app, which you can download to your Apple or Android smartphone for free. You HAVE TO SCAN THE QR CODE ON THE BACK OF THE STAT BEFORE INSTALLING. Auto rotate was locked on my phone. When you make a purchase using links on our site, we may earn an affiliate commission. Try unplugging or stopping use of other devices to determine the source of the interference through trial and error, or try moving the Nest cam closer to the wireless router. It also offers smart home cameras for indoors and outdoors in the Nest Cam IQ, Nest Cam Outdoor and Nest Cam IQ Outdoor. I'm trying to set up a nest thermostat using the Google home app and also cannot see any place to enter last 4 digits of serial number on screen. - Are you receiving a specific error message on the Google Home app, the Nest app, or your thermostat's display? Choose "Nest Cam" from the list. Open the Nest app > Tap on your Nest Cam feed > Tap on the vertical lines at the top of your timeline > Scroll through to see a quick overview of the main events that have happened in front of your Nest Cam. Still, small victories. The Nest app will display new people it has seen and you will be asked to confirm if you know the person or not. Wired Security Cameras vs. Wi-Fi Cams: Which Ones Should You Buy? After downloading the app, click sign up and enter your email address, as well as a new password for your Nest account. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Where' in the 'About' section > Choose the room your Nest Cam is in. @Monica08. If you havent already done so, download the Home app from the Apple App Store or Google Play Store. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Microphone' > Toggle on to access 'Audio Recording' setting > Toggle 'Audio Recording' on or off. Dropcam Pro: Plug in your camera, then you'll be asked to enter the serial number from the back, beginning with 308cfb. Configuration not available". As stated before. We're sorry to hear about your setup issues! All Rights Reserved. Nest says the Nest Cam will aim to only use 100GB per month on the lowest setting, with each setting going up by 100GB, resulting in the High quality setting aiming to use no more than 400GB per month. Which is supposedly defunct. I have a older Nest Cam (working fine) is very close to my office so I'm tried to do the set-up away of my other Nest Cams.not luck. You can find the 12-digit serial number on the back of the camera, next to the QR code. Then open the picture in your photo app and zoom in. Depending on which camera model you have,use either the Google Home app or Nest app to set it up. Plug in your camera to the computer's USB. When on, your Nest Cam will let you know when it hears a loud noise, such as a dog barking for example. If there isn't a problem with the power, try unplugging the unit for 10 seconds before plugging it back in. Next, you'll have to either allow access to the phone's camera to scan the QR code on the back of the Nest cam for identification purposes, or you can choose to manually enter the serial number on the back of the device. Nope no fix, no response from Nest or Google support. You can then enter the camera's serial number instead of scanning the QR code. Who'd have thought trying to connect one goggle product to another would prove so problomatic@. Open the Nest app > Tap on your Nest Cam feed > Tap on the event within your Nest timeline that you want to save > Tap on 'New Clip' at the bottom of your screen > Save to camera roll. I was able to add the hello once I did a factory reset. Here are some common issues and solutions that can be performed before or after your Nest cam setup. Use another compatible cable or power outlet with your camera to checkif it works. If it's not, check the device's Wi-FI connection. The next screen will teach you about Sightline, a Nest Cam feature that lets you quickly scroll through hours of footage andgo to specific points when activity was detected. You'll need to set an individual schedule for each day of the week, but it can of course be the same. Any help or direction would be much appreciated! Original account holder and it is a new thermostat. 3. Things like the Wi-Fi connection and the video quality can also be reduced when there isnt enough power. If your camera uses a cable to stay powered, check that the cable and power outlet workproperly. But if you need more tips for your camera, select your camera below for detailed instructions. This action seems to force the 2 apps to sync and the thermostat then appears in the Google Home app. Scan the QR code The QR code is on the back (Indoor) or underside (Outdoor) of your Nest Cam. Go to the Recommended Answer. Good luck! I already set up my outdoor nest cam and I now want to change my wifi password. Nest app. I guess I have to contact support as well, because if you pay for Nest Aware I should be getting the same coverage on that camera seeing as it was purchased this year. Options. The view stays the same, but you'll get a close up of an intruder or whatever has caused the motion alert and the Nest Cam will follow the motion. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help. The Nest Learning Thermostat and Nest Thermostat E get installed in the Google Nest app and the Nest Thermostat get installed in the Google Home app. 5. The only way I was able to add the new thermostat was to create a brand new home account. You can also try resting your elbows on the table to steady your phone. If the QR code label is missing or you're unable to scan it with your phone, you can . How-To Geek is where you turn when you want experts to explain technology. They can also be kept out of intense direct sunlight and away from nearby sources of heat, such as space heaters, fireplaces, and so on. Nest Cams encrypt video to keep your data private, include two-step verification for automatic protection, and provide enhanced security through your Google account. We're happy to help get your thermostat online! and one of our certified technicians will come to you to install your Nest cam with no fuss or hassle for fast, expert installation whenever you like. By default, its set to yes, but you can turn it off using the toggle switch to the right. Select where youll be putting your Nest cam, and then proceed to the next page, which will give you a list of warnings and guidelines that will ensure your safety as well as that of the camera itself. 3. Each time I get as far as the page that says 'Choose the last 4 digits of your camera's serial number' - but cannot get any further. Heres how to set it up. I have the exact same problem. Have tried setting up new Nest Cam Indoor device using entering six digit code manually, because QR code was thrown away with box after mounting in first home. 12-29-2021 01:15 PM. SAME here.cannot go further. So what are we supposed to do? You'll know if there are new people to confirm thanks to a small blue notification dot that will appear in the top right corner of the People tab icon at the bottom of your screen. Some phone cameras cant focus as well as others at close distances, so you may have to hold your phone a bit further away. and our How do set up my nest camera with just the serial number? Many of these customers have used this workaround to fix the problem: In the Google Nest app, create a new, temporary Google Nest "home/structure". Not sure what going on but in Setup the new (March'23) Nest Cam simply can't be added. The app gives you basic installation instructions to mount or install your Nest camera. If other devices or basic internet surfing dont work as usual, try restarting your router. Once youve done this, you can decide whether to setup the Home/Away Assist, which uses your phones location to turn on your Nest cam automatically when you leave the house. Go to www.nest.home.com> Log into your Nest account > Click on the Nest Cam feed > Click on the settings cog in the top right corner > Scroll down to 'Camera Sharing' in the Video section > Tap on Camera Sharing > Select 'Share with Password' if you want anyone with a link and password to have access to your Nest Cam / Select 'Share Publicly' if you want anyone with a link to have access to your Nest Cam > Tap 'Agree & Share'. There is no button to click. Having same issue with the nest learning thermostat, how is there no response to this!!!!!???? Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Wi-Fi Connection' > Start > Stand near your Nest Cam and have your Wi-Fi password and network name to hand. This lets you control your camera and other compatible connected devices (like a smart bulb or Google speaker) in the same place. Each time I get as far as the page that says 'Choose the last 4 digits of your camera's serial number' - but cannot get any further. Click on this to be taken to the familiar faces section. Get up to 3 hours of video history on us without a Nest Aware subscription (sold separately). Go to the Recommended Answer. When prompted, select the camera model you have as the device you want to set up. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Talk and Listen Tone' > Toggle on. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Notifications' > Tap on 'When to send' > Select 'No one's at home' or 'Always'. Who 'd have thought trying to connect your camera to the right familiar... 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