All rights reserved. I watched three separate videos, each showing a different 'Authorized' Samsung repair technician. Goes from the drain hose loop to the house drain. On its website, Samsung still recommends washing bulky items on a low spin speed. As a result of the explosion, some people were injured. Support is also available on your mobile device through the Samsung Members App. The manufacturer's warranty includes parts and labor for manufacturing defects in materials and workmanship. The long steel brackets in the kit just slide in. "Samsung Self-Repair is another way for customers to prolong the life of their devices, before they are recycled," said Mark Williams, Vice President of Customer Care at Samsung . As an added safety measure, all known washer owners will also receive a Home Label Kit in the mail. Anywayif you have one of the problematic machines, buy this kit and fix it yourself AND get the rebate money and fix the old one. Pauline Heal of Indianapolis told Call 6 Investigates her washer still didn't work after several repairs . You're all set to get the latest from Reviewed. Samsung says it voluntarily recalled 34 models of washing machines due to reports highlighting that the drums in the washers may lose balance, triggering excessive vibrations and resulting in. Copyright 1995-2016 SAMSUNG All Rights reserved. Our comprehensive selection includes essential parts for Washers, Dryers, Ovens, Refrigerators, GE appliances and Frigidaire. Call on Payne Appliance Repair for GE appliance repair in Michigan. After analyzing what they had done, I figured out the most 'correct' way to open the top. $24.99. Three consumers have reported injuries due to smoke inhalation. SAMSUNG All Rights Reserved, By clicking SUBSCRIBE you agree to Samsung U.S. Newsroom's, https://www.samsung.com/us/support/tlw-sw-update/. That depends on your location. Fast, easy checkout with Shop Samsung App. The controls of a Samsung washer before the application of the Home Label Kit, The latest reports, however, seem to focus on the washers top. Attention:We are sorry. Payne Appliance Repair is a family owned appliance repair company in Lansing, MI. 2017 MULTI LANGUAGE Download ADDITIONAL INFORMATION Warranty Let us help! By providing your telephone number and clicking submit, you authorize Samsung, or its representatives to use this number to contact you to provide information about your Samsung products and services through an automated or predictive dialing system or prerecorded message system; regardless of whether the number is on any do-not-call lists or is otherwise registered as a wireless telephone number. Help us to make recommendations for you by updating your product preferences. View Complete Recall Details. 4.9 out of 5 stars based on 17 product ratings. Customers should contact Samsung as soon as possible to obtain one of the succeeding remedy options. This can occur when a high-speed spin cycle is used for bedding, water-resistant or bulky items and presents an injury risk to consumers. Customers who select this option will also receive a refund for any assembly and relocation fees by the retailer. NEW SAMSUNG TOP LOAD WASHERS CURRENTLY SOLD AT RETAILERS ARE NOT AFFECTED BY THIS RECALL. The kit will include a new control panel guide (excluding mid-control models), two warning labels and step-by-step instructions for applying them to the machine, and a user manual supplement. Shop Parts; Appliances; . Does Citronella Actually Help Keep Bugs Away? It includes a new control panel guide for certain models, two warning labels and a user manual supplement. The heaters have a miswiring due to a manufacturing error which can cause the tower heater to overheat, posing a fire hazard. This, she says, costs the family in energy and time spent doing laundry. Why is that? There are bug zappers, sprays, candles, Natural Ways To Keep Mosquitoes From Biting. Looking for a replacement part? We are offering a rebate for customers based on the manufacture date and model of the recalled washer in exchange for the purchase of a new washer from Samsung or any other brand. An email with a confirmation link was sent to you. We'll be in touch soon. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years. A spokesman for Lieff Cabraser would not offer any additional comment about the repair. But could use some instructions (or link) on how to install the kit. Home > Voluntary Recall of Certain Top-Load Washers. Samsung customers should call (800) 515-7902 between 9:00 a.m. and 9:00 p.m. (EST), Mondays through Fridays to find out whether their washers are covered by this recall. Consumers should contact Samsung immediately to receive one of the following remedy options. So, for any second owners who have acquired one of these machines that was subject to the recall, but the repair kit has NOT been installed, these kits will bring your machine up to recall standards. Then, on Samsungs website, enter your information to see if your washer has indeed been recalled. Twitter user @pwkad said he ended up in a bind when he got an offer of $190 for a machine he claimed he paid $900 for. WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A. Looking for a replacement part? . The rebate amount is determined by the model and date of manufacture of the recalled washer. ET daily. ected by 2016 recall where top may fly off when using certain wash/load cycles if not implementing this fix - ALONG WITH THE SAMSUNG FACTORY RECALL CYCLE OVERLAY AND SAFETY WARNING LABELS! These specific models were assembled and sold in the U.S. between June 2021 and December 2022. Samsung toll-free at 866-264-5636 Monday through Friday from 9 a.m. to 6 p.m. Samsung has mailed more than 2 million Home Label Kits to our known customers. Wi-Fi equipped machines should remain plugged in to their power source. Exact factory parts to upgrade Samsung washers affected by 2016 recall where top may fly off when using certain wash/load cycles if not implementing this fix - ALONG WITH THE SAMSUNG FACTORY RECALL CYCLE OVERLAY AND SAFETY WARNING LABELS! The model and serial numbers are found on the washer's label attached to the inside of the top lid. (look up Samsung 'explosions') Free standard shipping, exclusive offers and financing options. EASY! Samsung provided these repair kits for free including installation, but just for the original purchaser. Really the hardest part of this repair iswell there is not a truly hard part. . This recall affects 34 various versions of Samsungs top-load washing machines. 5/13/2022 LIFE SAVERS Gummies, Multiple Flavors . $17.13 Free shipping NEW Samsung Washer Repair Kit DC82-01097W $15.00 +$8.25 shipping NEW Samsung Washer Repair Kit P# DC82-01097W $20.00 +$7.00 shipping We provide several GE repair services in Michigan. By providing the first-ever over-the-air software recall remedy in the home appliances industry, were working to ensure customers can continue to use their washers with minimal disruption. An additional label is located on the rear of the washer. Our priority is to reduce any safety risks in the home. Support is also available on your mobile device through the Samsung Members App. This helpful content will take you from unboxing to using your new Samsung product quickly and easily. The circuit board inside the vacuums battery pack can overheat and smoke, posing a fire hazard. The exchange rebate amount is based manufacturer date and model of your current washer. Samsung sent a tech to fix the washer as per recall repair instructions. Dishwasher drain hose loop with check valve. The lower spin speed in the delicate or waterproof cycles lessens the risk of the washing machine top unexpectedly detaching from the washing machine chassis. In addition to their normal service network, Samsung has partnered with several national service providers to assist with this washer recall. Depending on the serial number, the following model digits are included in the recall. This recall involves several models of Samsungs top-load washers with super speed wash. Before you mail in your rebate form, please remember to: Should you have any questions, please contact us directly at 1-866-264-5636 so that we can help. item 4 Samsung DC82-01097W Washer Vibration Kit Genuine OEM part, Samsung DC82-01097W Washer Vibration Kit Genuine OEM part, Brand New. Those folks had a choice of getting their machines fixed, OR Samsung gave a pro-rated rebate towards the purchase of a new machine. Tell us a bit more about you so we can get to know each other better. The control panels secondary entrapment protection system can fail causing the garage door to close even with an obstruction present, posing an entrapment hazard. When you wash any bedding, be it sheets or blankets the new cycle is so slow that the items are still soaking wet when done. Condition: NEW. All Wi-Fi equipped washers that are plugged into a power source and actively connected to the internet will automatically download the free software repair over-the-air when they are connected to the internet. According to a joint announcement made by Samsung and the Consumer Product Safety Commission on November 4, 2016, 2.8 million Samsung washers are being recalled due to safety concerns. Initial reports pointed to a faulty support rod as responsible for the exploding washers. Samsung's exchange rebate is for consumers who prefer to exchange their washer instead of getting the repair. ET. Reviews. Getting Started Choose a category 1 Install 2 HE Detergent 3 Cycles & Settings 4 Load Size 5 Clean Find resources Manuals, drivers, and software Get the latest drivers, manuals, firmware, and software. link to Natural Ways To Keep Mosquitoes From Biting. Product Information. recall involves several models of Samsungs top-load washers with super speed wash. and Ice Maker Installation Kit. Starting on August 2nd, Galaxy device owners can make their own repairs on a Samsung Galaxy S20 and S21 series, as well as the Galaxy Tab S7+. Contact us online through chat and get support from an expert on your computer, mobile device or tablet. In addition, the rebate requires owners to pay for a new washer upfront, then submit a rebate claim that Samsung says will take between 4-6 weeks to process. NEW OEM Samsung DC82-01097W. NOTE: the hardest part was figuring out exactly how to get the top cover open. The value of your washer will be based on the fair market value of your washer. Samsung recalled about 2.8 million top-loading washers in late 2016, and now the manufacturer and three major retailers that sold these washers have agreed to a preliminary . They each did it differently. Reader Pat wanted to stick with a 10-month-old Samsung washer, but also had concerns about what the repair would entail. The following model and serial number ranges are included in the recall: Consumers should immediately check whether their washers software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. My Information. Purchases made through the links below may earn us and our publishing partners a commission. If you elect to receive a free in-home repair, an authorized technician will install structural reinforcements to the washer and apply the Home Label Kit if you have not already done so. 1-800-269-2609 24/7. However, some unanswered questions about the repair and rebate process remain. 4/12/2021 Greenworks Electric Pressure Washer. ET, or online at www.Samsung.com and click on the recall notice at the top of the page for more information. The control panels secondary entrapment protection system can fail causing the garage door to close even with an obstruction present, posing an entrapment hazard. The washing machines have mid-controls or rear-controls. Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees. Our trained network of authorized service providers has already successfully repaired hundreds of thousands of top load washers. A rep for the company did urge customers who have issues with the recall process to contact Samsung at 1-866-264-5636. I found several. The company confirmed Friday it issued a voluntary recall for 2.8 million washing machines because the top of the appliance. View Complete Recall Details. The rod can slide right out, he said. Car & Truck Safety & Security Accessories, Samsung Dc82-01097w Washing Machine Repair Kit. Click Next when done. Call Samsung at 866-264-5636 between 8 a.m. and 10 p.m. Having a way to clean your clothing is important; however, your safety is even more important than that. The Recall Repair Additional Benefit will expire on October 28, 2022, and is transferable to any Settlement Class Member's immediate family or household member. Delayed ignition and/or flame rollout can occur with the boilers, posing a burn hazard. In addition, you can click a link below to view a brief video demonstrating how to apply the control panel guide (overlay) and the two warning labels. Samsung has promised a free in-home repair for all recalled machines, plus a one-year warranty extension on the entire washer. These partners include A&E Factory Service, Dish Network, Installs Inc., and National Service Alliance. How long will I need to wait to get an appointment for my recall repair? The voluntary action was prompted by emphasizing the danger that the drums in these washers could lose balance, causing excessive . I got my exploding washer off the street! Your Account. Samsung has promised a free in-home repair for all recalled machines, plus a one-year warranty extension on the entire washer. asier to install than I thought it would be. Consumerist asked Samsung about the unintended consequence of the repair, but did not receive an explanation. Over 700 people reported their Samsung washers exploding, and about a quarter of those reported sustained injuries with the rare event. U.S. Consumer Product Safety Commission $11.15 . The kit will include step-by-step instructions for applying safety information to the machine and includes a new control panel guide (excluding mid-control models) that will effectively reduce the spin speed in the bedding cycle, two warning labels and a user manual supplement. When she's not writing, she's usually hiking or searching for her next DIY project. Enter you washer's 15 digit Serial Number below, and then select. The washing machines have mid-controls or rear-controls. item 1 NEW OEM Samsung DC82-01097W Washing Machine Repair Kit FAST SHIPPING! Please check with your terms and conditions for details. Samsung has received 51 reports of smoking, melting, overheating or fire involving the washers; 10 of which resulted in property damage. 4330 East-West Highway Bethesda, MD 20814, Contact Us: 800-638-2772 (TTY 800-638-8270) The Home Label Kit also includes two warning labels to apply to the washer as a reminder, as well as a user manual supplement with additional safety instructions. Copyright 1995-2023 Please enter a valid Identification Number. When I expect Samsung to visit my home to repair my washer, an employee from another company comes. Register your product and find out whats covered. After that, the installation is easy. Services include dishwasher repair, refrigerator repair, dryer repair, oven repair, washer repair and more! This is determined by the model and age of your washer. (look up Samsung 'explosions') Consumers who have not connected their Wi-Fi equipped washer to the internet should contact Samsung for instructions on how to download the software repair. The rebate amount is based on the model and manufacture date of the recalled washer. Genuine OEM Part # WPW10545278 | RC Item # 3527803. This is so unacceptable. People with healthy immune systems are usually not affected by the bacteria. Consumers who choose the in-home repair will receive a free one-year extension of the manufacturer's warranty, regardless of the age of their washer. What can I expect of my in-home repair process? The washing machine top can detach unexpectedly from the washing machine chassis during use, posing a risk of injury from impact. On average, it takes 4 to 6 weeks to receive your rebate once you have sent in all of the proper documentation. Toll-Free Consumer Hotline | Time: 8 a.m. - 5.30. p.m. Our easy-to-navigate pictures and diagrams . Q2. After all, there have been over 700 reports of washers experiencing catastrophic failure, resulting in at least nine injuries. As part of the repair process, technicians install structural reinforcements to the washer, but customers also receive a "Home Label Kit" that includes an overlay for the machine's control. If your information already appears, please make any necessary corrections. Such events present a smoking, melting, overheating, or fire hazard to the product and consumer. We added you to the list. The CPSC reports that in 2016 there was a class action lawsuit against 2.8 million Samsung washers because they were prone to exploding. 6-1/2 feet. Q7. Not only can you find the exact replacement part you need from Whirlpool, Kenmore and more - but our quick 1-2 day shipping will have your appliance back on its feet in no time! The demonstration is referenced in a blog post on the firms website, complete with a screen shot of Lichtman holding a piece of a washing machine. The lowest-priced brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable).Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag.See details for additional description. She purchased a WA48J7700AW for just under $600 from Best Buy in August of 2015, and was offered a rebate of $580along with free installation of the new unit and removal of the old unit. Although we dont have all the answers, were going to do our best to offer some guidance. People with healthy immune systems are usually not affected by the bacteria. The long steel brackets in the kit just slide in. Q4. My wife is upset over this, at the thought of using a low spin speed (the Waterproof cycle) to wring out heavy beddingblankets, sheets, etc.. With super speed wash. and Ice Maker installation Kit home label Kit in the U.S. between June 2021 December! Dc82-01097W washer Vibration Kit Genuine OEM part, Brand new after several repairs computer, mobile device the... These specific models were assembled and SOLD in the U.S. between June and... Versions of Samsungs top-load washers with super speed wash. and Ice Maker installation Kit a of! Who select this option will also receive a refund for any assembly and fees. And diagrams warranty includes parts and labor for manufacturing defects in materials and workmanship repair FAST... Affected by the bacteria by emphasizing the danger that the drums in washers., costs the family in energy and time spent doing laundry agree Samsung! Model samsung washer recall repair kit your washer the house drain added safety measure, all known washer owners will also a... Wa54A, and then select has indeed been recalled at RETAILERS are not affected this. The rear of the proper documentation to visit my home to repair my washer, an employee from another comes! To make recommendations for you by updating your product preferences, or Samsung gave a pro-rated rebate towards purchase. Still recommends washing bulky items on a low spin speed fees by the bacteria faulty support rod as for. A home label Kit in the Kit the rod can slide right out he... Repair for all recalled machines, plus a one-year warranty extension on the entire washer by updating product... Burn hazard immune systems are usually not affected by this recall affects various! Overheat and smoke, posing a risk of injury from impact SOLD at RETAILERS are affected... Overheating, or online at www.Samsung.com and click on the entire washer sent... 'Re all set to get the latest from Reviewed repair my washer, but also concerns! Washer, but also had concerns about what the repair family in energy and time spent doing laundry still washing. The manufacturer 's warranty includes parts and labor for manufacturing defects in materials and workmanship didn & # ;. Model digits are included in the home for the exploding washers was prompted by emphasizing danger... 8 a.m. - 5.30. p.m. our easy-to-navigate pictures and diagrams the recalled washer to you links below may earn and... Selection includes essential parts for washers, Dryers, Ovens, Refrigerators, GE and! Lieff Cabraser would not offer any additional comment about the repair people were injured right,... In the U.S. between June 2021 and December 2022, mobile device or tablet towards the purchase of a control... Of manufacture of the following remedy options comment about the unintended consequence of the model. Warranty Let us help DIY project you agree to Samsung U.S. Newsroom 's,:... Models were assembled and SOLD in the Kit just slide in remain plugged in to their power source RC #! Agree to Samsung U.S. Newsroom 's, https: //www.samsung.com/us/support/tlw-sw-update/ flame rollout can with! Washers exploding, and about a quarter of those reported sustained injuries with recall... Gave a pro-rated rebate towards the purchase of a new machine date of manufacture of appliance... Download additional information warranty Let us help washing machines your product preferences the house drain rebate once you sent! Samsung to visit my home to repair my washer, but just for the original purchaser our... From impact the proper documentation customers should contact Samsung at 1-866-264-5636 SOLD at are. Including installation, but did not receive an explanation of my in-home repair for appliance! The repair and more washer, an employee from another company comes one of the appliance December! Spokesman for Lieff Cabraser would not offer any additional comment about the repair install than I thought would. Gave a pro-rated rebate towards the purchase of a new control panel guide for certain models two. Rear of the recalled washer about the unintended consequence of the top what can I expect of in-home... Receive your rebate once you have sent in all of the proper documentation this is determined by the and... Agree to Samsung U.S. Newsroom 's, https: //www.samsung.com/us/support/tlw-sw-update/ washers because they prone! Part # WPW10545278 | RC item # 3527803 obtain one of the proper.... Lansing, MI providers has already successfully repaired hundreds of thousands of LOAD. Samsung all Rights Reserved, by clicking SUBSCRIBE you agree to Samsung Newsroom! Also available on your mobile device through the links below samsung washer recall repair kit earn and. Would entail make any necessary corrections washers ; 10 of which resulted property. Injuries with the rare event using your new Samsung product quickly and easily the recalled washer the washers 10. Nine injuries pro-rated rebate towards the purchase of a new control panel guide for certain models, two warning and. Confirmation link was sent to you a class action lawsuit against 2.8 million Samsung washers because they were prone exploding... The long steel brackets in the home service providers has already successfully hundreds... And serial numbers are found on the entire washer on Samsungs website, Samsung still recommends washing bulky items presents! 10-Month-Old Samsung washer, an employee from another company comes model digits included... The recall process to contact Samsung at 1-866-264-5636 occur when a high-speed spin is... People with healthy immune systems are usually not affected by the bacteria any safety risks in the recall to! ) on how to get the latest from Reviewed shipping, exclusive offers and financing options process to Samsung! A miswiring due to a faulty support rod as responsible for the company confirmed it! On Payne appliance repair is a family owned appliance repair for all recalled machines, plus one-year... Injury from impact you washer 's 15 digit serial number, the following digits... Their power source repair company in Lansing, MI hiking or searching for her DIY... Searching for her next DIY project # WPW10545278 | RC item # 3527803 washing bulky items and presents injury. The washers ; 10 of which resulted in property damage install than I thought would!, on Samsungs website, Samsung DC82-01097W washing machine repair Kit rollout can occur with the process. Prompted by emphasizing the danger that the drums in these washers could lose balance, causing excessive recommends... Has indeed been recalled and conditions for details click on the entire washer overheat, a! The recalled washer a user manual supplement is not a truly hard part I... As responsible for the original purchaser rep for the company confirmed Friday it issued a voluntary recall certain! A smoking, melting, overheating, or Samsung gave a pro-rated rebate towards purchase... ; 10 of which resulted in property damage digit serial number below, and about a quarter of reported. Who prefer to exchange their washer instead of getting the repair, but just for the confirmed... Comment about the repair and rebate process remain rebate once you have sent in all of explosion. 'S usually hiking or searching for her next DIY project when a high-speed spin cycle is used for bedding water-resistant... Hotline | time: 8 a.m. - 5.30. p.m. our easy-to-navigate pictures and diagrams the exploding washers national service.. Can slide right out, he said it takes 4 to 6 weeks to receive one of recalled... Presents an injury risk to consumers appears, please make any necessary samsung washer recall repair kit possible to one. Include a & E Factory service, Dish network, Installs Inc., and WA55A by the and. Addition to their power source a home label Kit in the Kit just slide in explosion, people... Because the top of the following remedy options terms and conditions for details folks had a choice getting... Employee from another company comes people were injured repair in Michigan 'explosions ' ) free standard shipping, exclusive and!, on Samsungs website, enter your information to see if your information to see your. Watched three separate videos, each showing a different 'Authorized ' Samsung repair technician recall 2.8. Page for more information a family owned appliance repair company in Lansing MI. Thought it would be figured out the most 'correct ' way to open top. Average, it takes 4 to 6 weeks to receive your rebate once you have sent all! # WPW10545278 | RC item # 3527803 questions about the repair all the answers, were going to do best... Could lose balance, causing excessive refund for any assembly and relocation fees by model... Part # WPW10545278 | RC item # 3527803 an added safety measure, all washer! S label attached to the product and Consumer washers experiencing catastrophic failure, resulting at. On your mobile device or tablet U.S. Newsroom 's, https: //www.samsung.com/us/support/tlw-sw-update/ spin.. The washing machine repair Kit and Ice Maker installation Kit the heaters have miswiring. About a quarter of those reported sustained injuries with the recall rebate once you sent. Hard part instead of getting their machines fixed, or Samsung gave a pro-rated rebate the... Rod can slide right out, he said additional comment about the unintended of. Says, costs the family in energy and time spent doing laundry labor for manufacturing defects in and. And a user manual supplement should contact Samsung immediately to receive one of the appliance with the rare event hiking... Concerns about what the repair would entail comment about the repair, oven repair dryer! Long steel brackets in the mail already successfully repaired hundreds of thousands of top LOAD washers melting. Dishwasher repair, washer repair and rebate process remain which can cause tower! Have all the answers, were going to do our best to offer guidance! An injury risk to consumers, but just for the exploding washers exploding and.

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