In March 2021, I received an email that my Apex Legends account has been banned as I was "cheating" and broke terms of service. The latter apply to the whole EA account. Do note though, as part of the above-mentioned offenses, any rewards obtained as such might be removed. Below, we compiled a list of the most asked questions about Apex unbans, alongside our answers. When sending your appeal form, use the email used to open your banned account. EA does not currently do IP level bans in Apex Legends nor do they punish you for ban evasion if you make a second account. Whether by the system or as a human mistake on their end. I think I agree with the latter half of your comment. For cheating accusations, Apex issues a permanent account ban, as well as a hardware ID ban.The latter is placed on your computers parts (unique identifiers), and prevents you from playing Apex altogether, regardless of the account. Last I saw, EA Help twitter told someone to expect 14-30 days. Appeal your ban to EA support and you might get unbanned, that is if you are telling the truth. Receiving a negative response means that your account will not be unbanned. Does appealing really work? My Ban History MENU . i dont think so my steam has Mobile authentication and origin didnt email me, nah man dont come back, auto click some other game, why is the apex community such cancer holy , I dont know why aye. Here's a handy collection of links and information to help you through the appeal process. Once a ban or suspension is imposed, EA will send a message explaining the reason for that ban. At the bottom of section 6, you can read the following: "If you or someone using your EA Account violates these rules and fails to remedy this violation after a warning, EA may take action against you, including revoking access to certain or all EA Services, Content or Entitlements, or terminating your EA Account as described in Section 8. If you have a question youd like us to address, feel free to shoot it in the comment section below! False ban in apex, worst customer support ever experienced. EAs Ban/Suspension Appeal Information - https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/. Take a look at the image below, for example. I recently got a new piece of evidence that can help to prove my innocence on PVZ GW2 but I already exhausted the ban appeal system and now they are sending these automated messages every time I make a new ban appeal with the evidence attached "Hello, We received your latest message regarding the action taken on your account. What is your gamertag/PSN ID/EA Account name? Unbanster January 7, 2023Ban AppealLeave a Comment. For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership. Appeal Banned Account Apex Legends Account Got BannedLearn To Appeal It Now Apex Legends Account Got BannedLearn To Appeal It Now. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Youll receive their answer via email, the one youve put in the above form. *Applicable platform account and platform subscription (sold separately) may be required. and our If you're having trouble logging in or playing your games, see if our troubleshooting steps help before you contact us to dispute a ban or suspension. I havnt used it? In fact, false positive bans happen frequently, in most games. EAs Help Hub Facebook - https://www.facebook.com/EAHelpHub, Live Chat w/ a Customer Support Rep via messenger, EAs Help Hub Twitter - https://twitter.com/EAHelp, Live Chat w/ a Customer Support Rep via direct message, EAs Hidden Case Dashboard - https://help.ea.com/en/help-my-cases/, Remember to sign in @ help.ea.com before using the link above, This page actually allows you to review what youve sent to their team or append new attachments to a case email, The official page, found here: https://help.ea.com/en/my-cases/, is much less useful, It shows all your cases as past (seems to sort via date created and if its not the same time as when you load the page its past). i dont really know what to do, i just want my account back lol ive spend sooo much money. Alternatively, depending on your issue, you can go with Recover Apex Legends account or Unable to log into my account. The game can be played on Microsoft Windows, Xbox One, PlayStation 4, and Nintendo Switch. Fix 6. Google sends me a Did you just login from this computer? even before two-factor authentication was standard. edit* you won't get banned by one game. For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership. In case of severe violations, EA may take these actions without issuing a prior warning. This sends your ticket to EA Support. cant get into a game bc it says bannedWhat should be happening instead? Remember, be polite and efficient. This means your entire device is prohibited from playing, but that ban will be removed alongside the account. We never cheated. I just get auto replies. I can confirm the ban is still active, as I get kicked from Apex Legends whenever I try to enter a game. Which part of the map or menu were you in? https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/, Select the game that your account was banned or suspended from. I am still permanently banned and that kinda sucks. However, it is impossible for you to tell where your account has been logged into using EAs current systems unless you have two-factor authentication setup.Why was there no communication on this? You do stand a good chance to unban your Apex account! It seems that either EA is in a transition of updating their help pages, or they wanted to remove some features but never fully implemented replacements. In that case, youre free to create a new account and start from scratch. Quarantine 722. Here are a few examples that can trigger false positive bans: And these are just a few, but it goes to show that false bans can happen. Haris1C Ghost Machine We have helped over 300,000 people with their problems. CHANGE TOPIC You have 0 OPEN CASES for apex legends. Reddit and its partners use cookies and similar technologies to provide you with a better experience. E.g. DoNotPay can offer you many other services, including without limitation: Sign up with DoNotPay today to get started. Top 10 Things You Can't Say There: number 1 hello; saying hello will get you a perma ban. I'm not that good). EA is very serious when it comes to cheating. If youre suspended for 7 days, theres a chance for the suspension to expire before EA has the chance to review your Apex Legends ban appeal. Keep in mind that if you violate any set guidelines, it would be impossible for you to retrieve your account. However, dont forget that for most cheating penalties, EA also bans HWID. It means that you can do nothing to change your web traffic that will help you access your account. You will need to speak to our Terms of Service team @KrankyKraka. I just got randomly banned today along with many of my friends. 2 yr. ago. i made an appeal asking them to reconsider my ban as just a perm chat ban but they denied it. It was a pain to figure out those six clicks and it is increased by the fact that it should have been a maximum of 4. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It is essential to remember that most appeals receive a negative response. All rights reserved. (dd.mm.yy hh:mm) How often does the bug occur? I had auto clicker open for cookie clicker and forgot to close it and I think thats what banned me, wait can i have help please. E.g. https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/, Select the game that your account was banned or suspended from. I think the fact that the ban decisions are nebulous and the communication is limited doesn't help the situation. For extreme cases, such as hate speech, slurs, threats and such, accounts are permabanned right away. but i have not received an email or any update on whether or not my account has been unbanned orany information on why it was banned in the first place. dispute-ban-suspension. Browse Games EA app Answers HQ About Accessibility Jobs Contact Us. Probably glitches they saw on YouTube, in ranked or some shit. I dont auto click in apex ever only cookie clicker. If you appeal via the ban notification at the bottom in the text box then it'll be picked up by every moderator of that forum I believe - these are usually staff appointed by the developers. Privacy & Cookie Policy (Your Privacy Rights). All theres left is to wait for EAs support team to respond. When raising any claims to EA representatives, make sure that your claims are valid even when using customer care representative agents. These include lockouts, suspensions and bans. At the bottom of the page, you will see Other Support Options. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. Dont Give Up if You Got Your Account SuspendedFile an Appeal Using DoNotPay! Heres where we come in handy, should you require our professional and customized unban service designed to get your account unbanned from Apex Legends! Go to the EA Help page right here; Scroll down to the bottom of the page and click on "Contact Us". You may be banned from the platform for violating Apex Legends' Terms of Use, either unknowingly or knowingly. Being banned when you're sure you haven't cheated sucks and the resources out there were lacking. 209. 2 SyN_Friisky 2 yr. ago I'm not sure, maybe you can ask hideout if he knows what to do? For account bans, youre unable to log into the game and play. I did not have 2-factor authentication set up and I hadn't changed my password in quite some time. I did update all of my security info after receiving my ban. If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Make sure to keep an eye on it, as well as on the Spam folder! But I prefaced this post because I had to ask myself that question when trying to get unbanned. What are these people doing to get banned? So, with that in mind, we decided to cover up a guide on how to unban an Apex Legends account. Upload any proof you have to back up your claim, including screenshots. To unban an Apex account, you must submit an Apex Legends ban appeal via their website. To provide the best experiences, we use technologies like cookies to store and/or access device information. Appealing a banned Apex Legends account by yourself is a complicated process, and it is also time-consuming. Stumbled on this post to see if others had luck in appeal. #4. They will likely ban your device as well.For toxicity, they start with temporary suspensions. I discovered my ban in a really frustrating way - getting kicked as the hero picking screen loaded. Access EA's Contact Us form using any web browser link. If repeated, they eventually lead to a permaban. Of course, thats not to say that popular games dont have their fair share of rule breaking that result in account bans. There are a few reasons for Apex suspensions, such as: Of course, the same offenses can lead to a permaban too. loading screenDid your squad mates also experience the issue? It will now be listed in the "Graphics settings.". If you've got a ban or suspension on your EA Account for a specific game, or for the device you play on, we'll notify you via email. It is because Apex Legends bans are not IP-based. All trademarks are property of their respective owners in the US and other countries. Here is a more comprehensive explanation: To get unbanned from Apex Legends, you will have to follow two essential steps: Before you submit your ticket, go over EA's Positive Play Charter to better understand EA's rules of conduct and know which rules you have broken, if any. Lets jump right in! I didnt think about that until I was banned and now I have no idea how I can prove it. Some examples of severe violations include, but are not limited to: promoting, encouraging or engaging in hacking, selling EA accounts or entitlements (including virtual currencies and items) without EAs permission, extreme harassment, or threatening illegal activities. I still haven't heard back. Common to most BR games, Apex included, here are the most popular account restriction reasons: Heres the EA ToS to get up-to-speed with all things to avoid. Rewards obtained as such might be removed question youd like Us to address, free. 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