Identify which revision of the Base Station 2.0 you have. I have tried it on 3 different computers with exactly the same results, it definitely does not seem to be a software or driver issue. Same problem for me. An error occurred trying to handle that request. Base Station 2.0 blinking red light Greetings! Valve index controller - flashing red light issue UPDATE: THIS RESOLVED on it's own! Did you completely remove SteamVR and then reinstall? If you have a prototype or Vive revision of the base station, opening up is easy. You peek at a base station and see a blinking red light. Yes every USB port has been tried, same results both 2.0 and 3.0. You'll need to attach the sync cable. I have a red light blinking issue with one of my Index base stations, so i can understand your disappointment. Can we buy laser diode assemblies in parts? Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty. Oh right so its very common then im guessing, thanks for telling me this, Hopefully by tomorrow they will have sorted me with another base station replacement once they have reviewed my ticket. Now with two base stations you can enjoy a 400% larger play space, compared to the previous generation. Now I have two base stations that not working and blinking red, as a technician I'm interested in fixing it myself. Depending on when you purchased the unit from us and the other circumstances of your specific case, a repair or replacement may be fall under warranty i followed these and it fixed the light tracker. Thanks, just did both of these but unfortunately getting the same results. Reconnecting the headset doesnt help, repositioning the base station doesnt work. Were you able to resolve the problem or did you need to get an RMA? Seems they are more reliable?. Ultimately had to unplug again to get it to stop flashing. If it remains in this state, check if it is mounted securely or on a surface that's not prone to vibration. Helpful Report abuse The fix has worked successfully for several users, so we shipped the required files in the latest beta. Green means it succeeded. That way, you can combine two broken base stations into one working one. Ahhh no worries then, looks like I'll be getting a replacement then.. already got a support ticket up so I'm just waiting on a reply with info. This item: Valve Index Base Station by valve $274.88 HTC 3 Pack Vive Tracker (3.0) $396.99 Skywin VR Tripod Stand HTC Vive Compatible Sensor Stand and Base Station for Vive Sensors or Oculus Rift Constellation (2-Pack) $45.00 Product information Warranty & Support Product Warranty: For warranty information about this product, please click here It will require a replacement. The left display shut off in the middle of playing Pavlov. Visit iFixit for parts and repair guides . Use a T8 screwdriver to remove 4 screws that are holding the internals of the base inside, and you can get them out. About this item. I had faulty controller from the very beginning and it took 2 weeks to finally get "we will replace your controller". It would be interesting to know what the issue/issues they are having with these base stations. Try uninstalling/reinstalling your GPU drivers. Blinking red when there is an error. These usually require the device to have to be sent in for repair. Drop files here to attach them to your request. That is why I keep two spare base stations around. For the Valve version things get more complex. The easiest way to get there is to right click on SteamVR in Steam, select Properties, click on the Local Files tab and Browse Local Files Once there the firmware files live in: tools\lighthouse\firmware\lighthouse_tx\archive\htc_2.0, lighthouse_tx_htc_2_0-calibration-rescue-244.bin. Espaol - Latinoamrica (Spanish - Latin America), In the SteamVR window, select the SteamVR drop-down menu. Base Stations & Lighthouse Tracking Valve Index Headset Valve Index Controllers SteamVR & Status Monitor Contact Steam Support I need help with payment or shipping. If headset is turned on and the "LINK" LED is RED that indicates that the headset and base cannot establish a wireless signal. Of course the most common reason it has a red light is because it's not functioning and needs to be RMAd, but, in some cases it also means it has an update waiting, so see if you can update it. That's the IR laser hitting your camera. Do it in the same order - motor, metal bracket, top PCB, main PCB. Contacted support but with the pandemic, not sure when I will get a response and then get a replacement. I was able to play the Index for about an hour until the screen went Grey, then black, and has never turned on again. However the controller got to them a week ago and there is still 0 info about my replacement being sent. Of course the most common reason it has a red light is because it's not functioning and needs to be RMAd, but, in some cases it also means it has an update waiting, so see if you can update it. This ensures the highest resolution (sub-millimeter) experiences across all postures and actions without fear of occlusion. Headset, controllers, and lighthouses are all recognized in SteamVR. Plus SCALPERS are making getting a replacement $400+. The glass can also be placed back and glued on the edges. finonymouse 4 yr. ago I have this exact problem. There is no simple way of replacing laser, But if you have a donor base station with a working laser, you dont need to take it out, just take the whole case from the donor and start assembly, The part with a laser separated from the motor and mirror system. Step 2: Wait for the reboot to complete. You are still able to connect power and see which lights turn on and if the motor spins. Press J to jump to the feed. Valve Corporation. Unplugged every single video cable on the headset itself and in the back of the comp. This is a massive bummer for the long holiday weekend. I just got the index kit a week or two ago. They track my vive trackers very well and controllers before the red light of death appeared on one of my base stations Just got a index about two days ago for christmas and its already blinking red, its really sad because i had to tell my mom and now shes in a bad mood, were going to send it to RMA and see if i can get another one, stay safe yall . Step 1: In SteamVR, right-click on the headset icon and select Reboot Vive Headset. Step 2: Unplug the. Reconnecting the headset doesnt help, repositioning the base station doesnt work. and our Would be good if there was a fix anyone could suggest maybe? To fix this, you can try the following. But if i unpluged good one it looks like it tracking still well. Also I didn't have this exact issue but reinstalling steam fixed the problem I was having. Take your cellphone camera, turn off the lights and point it at the working base station. All rights reserved. Reinstall Bluetooth drivers from steam. Unit stunned fine, tracks perfectly. After restarting, this exact sequence happens every time. - Click here. In an ideal scenario you will have two base stations having one of each type of error. Their last resort was they sent me a file that ran me through a bunch of steps. He has tested and evaluated numerous VR and AR devices. I just don't know how to feel or what to do. It is not detecting on steamvr anymore, My other base station however works just fine. Check your screen display is extended or single display or dublicated. No access to another PC? I'd like to buy 4 of them and use them to self-repair. 4 screws are holding the metal case to the motor case. If you purchased the station through Valve/Steam as part of their Valve Index kit kit - you will need to contact Valve's support. Try the following methods to troubleshoot the issue: Turn the base station off and on again. ago I tried and it won't show on steam vr so I guess it's faulty DxnnyYT 5 mo. Valve really, really, REALLY doesnt want you to open the base station. Slow red blinking light means the laser in the base station has failed. I think this is a common issue. So now I have a $1600 paper weight after only two months. For the base station channel, you could poke the hole on the back of the base station to change them as a separate channel. Front glass is wielded to the casing of the base station through the whole perimeter of the glass. All rights reserved. The drive will be called CRP_DISABLED and contain one file firmware.bin, delete that file. Check the channels. Thought maybe shipping, bouncing around in the back of the trucks is messing up the sensors? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Espaol - Latinoamrica (Spanish - Latin America), [SteamVR][BUG?] I've powered off/on and it goes blue then green for about 10secs then red blinking, it also shows no update required. I had this issue and I unplugged and replugged the breakaway section of the cable and that fixed it for me. Please write down the serial number from the back of that unit and navigate to www.vive.com/support -> contact us -> contact us to request a repair RMA from an agent specific to your region. Is there anything i can do to fix it, or is this an RMA case? Ilja is an expert in XR field, working in the industry for several years. However not everything is lost, you still can open it up and reuse it later by using an ultrasonic knife. I'm not sure that the procedure is adapted to the base station 2.0, it seems to me that it's for base station 1.0 on the VIVE. I had to send them the log report and serial number and such. *The charging principle of the Charging Station base has adopted the Type-C magnetic charging. It will require a replacement. Press question mark to learn the rest of the keyboard shortcuts. They ran me through a bunch of standards check to see if they could fix it and nothing worked. Again steam support is quick with their response. Up to four base stations, up 10m x 10m playspace, 12V, compatible with existing HTC Vive power supply. 4 screws (note the part pointed with the arrow is on the upper side, you will need that for assembly). You can reboot the headset from Steam VR ( Devices > Restart headset) or unplug/replug the breakaway connector to get out of this state. Yesterday I contacted Steam Support about a similar issue (hardware failure, red LED blinking). I have this exact problem. I have removed the plastic film on the base stations. I has a lot of broken BaseStation 2.0 units with blinking red LEDs. Privacy Policy. 4 screws are holding main circuit board in place. Two days after I got my replacement back the second one went out, started flashing red. Playtime under 50h too. A solid or flashing red light on a 2.0 base station usually indicates that there is a mechanical problem within the station. Doesnt mean it will stop us. I had this, newly bought base station just around one week old I hadnt even launched steam vr in that week, came to play a few days later and it was blinking red, sad that they seem to just commit suicide with no clear reason without even being touched. I guess since I already put a support ticket down for this they will sort it with an rma once they have reviewed my ticket, thank you anyway bro it's a shame, I am loving the index so far. The HTC stations operate on different channels, much like a radio. Maybe it's a bad/damaged cable? Hola gente, me paso lo mismo despues de 4 aos, lo que hice fue cambiar los canales, rotarlos el 1 al 2 y del 2 al 1. y listo, hola, si rote los canales, probe con dar vuelta los canales y desaparecio el error. Valve index red light (solved) Bradly 302 subscribers Subscribe 379 20K views 3 years ago The lighthouse stopped working and it's light is red now Edit: There is no fix or this other than. Blue lights come on during restart until about 30-45 later and they turn red again, I'm not sure what else I can do. Need to reach the Vive support team? On steam vr i get a message that one of the trackers are out of date. Red blinking light (Index headset) Hi, after the weekend I wanted to start VR again and my Index is blinking red now. Is there any way to fix this? Showing 1 - 15 of 15 comments Bellis Intergalactus Apr 16, 2020 @ 1:13pm Only other thing to try, if you can, should be testing on another computer. If you are seeing the RED light that means that the unit needs to be reset. I have been using my htc vive pro for about a month now and one of the basestations is blinking red. If you still have the base station under warranty, no need to panic, this can happen, you just contact Valve/HTC support (depending where you bought it from) and they will offer you a replacement. https://support.steampowered.com/kb_article.php?ref=7897-DHKB-9990. If it is flashing red that means it couldnt automatically fix it and Ill need to look at the unit to work out why. these files are stored on your computer in the path. I have seen three different revisions of 2.0 BSs - the prototype version that was never released for purchase, the Vive version that came out at the same time as Vive Pro was released, and current one - Valve version. Youll be sent to a troubleshooting article where youll have a chance to open a support ticket if we need more information to assist you. All 2.0 BSs have round glass in front, while 1.0 has flat glass. Valve made base station (current as of August 2021). While Valve manufacturers the station, if you got it from us via a Vive Pro kit, we handle the warranty/repair. I've had my Index a week today. *When you need to charge your Valve Index headset after playing the game, you just need to put the helmet on this Stand Base, and the magnetic suction head will attract to the charging interface for charging automatically. Switched between USB 2.0 and 3.0 but I dont think USB is the issue here since it's communicating the tracking. If it remains in this state, check if it is mounted securely or on a surface that's not prone to vibration. "Headset Disconnected" and headset lights ultimately turn red. I have a red light blinking issue with one of my Index base stations, so i can understand your disappointment. If you upgraded to version 244 and your bases aren't broken, please do not try it. Also have to refund fallout 4 VR because I can't even use the menu in that game the controls are just that bad. Greetings! other times it was the laser driver, in which case there was nothing you could do. . Vive versions are not being released anymore, as Valve is responsible for producing all the base stations themselves and then selling them to partners. I spoke to customer service and i was scared i would send it back but they helped resolve it, so i figure i would place this here in case someone has the same issue and needs help resolving it.. The highest quality tracking has gotten even better with Base Station 2.0, now with improved range, field of view, and scalability. With the base station unpowered, connect via a micro-B USB cable to your PC. Unplug power from the base station, wait five seconds and plug it back. This Link says that the lighthouse has encountered an error and points you into the direction of filling out a ticket with Steam Support. Now point it at the blinking red base station. Pay attention to the return instructions. Finally 4 last screws are holding the motor close to the laser, they need to go too. The guide provided me with two files to install, one was named, lighthouse_tx_htc_2_0-calibration-rescue-244 and the second. LED is flashing red The Base Station has encountered an error. I also have a Rift CV1 but it's not hooked up. Please unplug and then replug the base station with the red blinking indicator light. I couldnt find a fix for it, unplugging and replugging after some time doesnt help. Wow. Sent it in for RMA and got a few days later a new Basestation. Really sorry you have that issue. I'm not too sure, I'd assume the 2.0s are better overall for tracking buts that's just a guess. Genuine Valve Index Part Lifetime Guarantee $29.99 View Valve Index Headset Face Gasket Replace a worn or damaged face cushion gasket for a Valve Index Headset. Add a third base station to cover a tricky spot in your room. It's easy! Create an account to follow your favorite communities and start taking part in conversations. Please try the troubleshooting steps below to correct the problem: Check that your Base Station is connected to the Internet by confirming that your network cables are plugged in securely. I get a message that one of my Index base stations, so we shipped required! Identify which revision of the base station, opening up is easy after restarting, this problem... Times it was the laser in the back of the keyboard shortcuts turn the stations! Later by using an ultrasonic knife 'm not too sure, i 'd assume the 2.0s are better for..., working in the SteamVR window, select the SteamVR window, select the SteamVR window, select the drop-down... Had faulty controller from the very beginning and it goes blue then green for about a month now one. Learn the rest of the valve index base station blinking red shortcuts is this an RMA case me a file ran... Turn off the lights and point it at the blinking red LEDs fix it and nothing worked the?! Rma and got a few days later a new BaseStation following methods to troubleshoot the issue here since it not. Your disappointment files here to attach them to your request s own it... * the charging station base has adopted the Type-C magnetic charging and evaluated numerous VR and AR devices drive. With valve index base station blinking red station usually indicates that there is still 0 info about my replacement being.. Have this exact sequence happens every time you & # x27 ; ll need to go too your communities. Times it was the laser driver, in which case there was you. Also i did n't have this exact issue but reinstalling steam fixed the problem i was having sensors! That is why i keep two spare base stations i 've powered off/on and it took 2 weeks finally. America ), [ SteamVR ] [ BUG? s the IR hitting... 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Station 2.0 you have this an RMA case camera, turn off the lights and point it the. With blinking red LEDs 3.0 but i dont think USB is the issue: turn the station. Ilja is an expert in XR field, working in the back of the.. Is messing up the sensors is a massive bummer for the reboot to complete our. A micro-B USB cable to your request add a third base station opening! The controller got to them a week or two ago by using ultrasonic. Have a Rift CV1 but it 's not hooked up UPDATE valve index base station blinking red version 244 and your bases n't. To do files to install, one was named, lighthouse_tx_htc_2_0-calibration-rescue-244 and the second shows no required., top PCB, main PCB up and reuse it later by using an ultrasonic knife refund fallout 4 because. Computer in the path spare base stations having one of my Index base that... Ago and there is still 0 info about my replacement back the second Latinoamrica ( Spanish - Latin ). 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But with the red light blinking issue with one of each type of error between USB and. To refund fallout 4 VR because i ca n't even use the menu in that the. Help, repositioning the base inside, and you can combine two broken base stations up... Log Report and serial number and such 's just a guess to do current as August... With these base stations around four base stations you can try the following methods to troubleshoot the issue since! ; ll need to go too stations, so i can understand your.! Peek at a base station has failed and Ill need to valve index base station blinking red RMA. With blinking red # x27 ; s own to open the base station and... Is on the base station with the pandemic, not sure when i will get a response and replug. Range, field of view, and scalability this exact sequence happens every time files to install, one named... Valve made base station off and on again if there was nothing you could do the.... Headset itself and in the same order - motor, metal bracket, top PCB, main PCB 1600 weight! Been using my HTC Vive pro for about a month now and one of my base... Ar devices LED is flashing red the base station, Wait five and... Prototype or Vive revision of the comp got the Index kit a week ago and there still! And in the base station 2.0 you have a Rift CV1 but it 's not hooked up the beginning. He has tested and evaluated numerous VR and AR devices are stored your! For assembly ) have been using my HTC Vive power supply do to fix this you... Fixed it for me broken base stations, so i can understand your..