The reset button on an Xfinity box is typically located on the back of the device. Another helpful suggestion is to update your devices firmware. This is typically either a small black box or your wireless router. Keep the device disconnected for more than 10 seconds and then plug it back on. The specific resolution for this issue can vary, depending on the exact cause. If you want to restart. Youll find the Zoom option. Reset the TV by pressing and holding the Power button for at least 10 seconds. Your cable box can also be restarted from device settings on your remote. Once it is plugged back it, turn on your TV and it should be rebooted. If you found a cable splitter, replace it or connect the coax cable directly to the coax wall outlet. If the TV is still frozen, it is likely an indication of an error with the devices software or hardware, and you may need to contact the Xfinity TV customer service team for assistance. He checked the signal, which was OK ( the internet and streaming app worked or). The device will play the previous channel. Common resolutions include rebooting the eMTA or resetting the cable connection. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. is your internet working properly? Your remote has an A button. Bienvenue." You may have to wait several minutes for the cable box to completely boot up before being able to access all of its features. They can provide you with further troubleshooting advice or arrange for a technician to come out and repair the TV. 3. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. But Comcast's Xfinity welcome screen took it most seriously, that it stuck for a long time. To check, make sure all connections (coax, power supply, and Ethernet) are properly secured and connected. After releasing the button, wait a few minutes for the TV to reset. Thanks for any ideas. If your tv has a restart button, its fine. Additionally, you should also check that all of your cables are properly connected. 2. Click and hold the Power button located on the front of the set-top box for 10 seconds. Restarting the gateway could also fix the issue. Account Issue: An account-related issue could also be the cause of your connection problem. In some cases, the issue may require professional diagnosis and repairs. There are several factors that can cause this problem such as a poor internet connection, faulty cable connections, a temporary. The box reboots to the language screen but does not respond to remote commands. Then my internet connection kept dropping frequently. A factory reset might be the right solution in your case. Bienvenido. Alternatively, you could also unplug your cable box. [6 Options], Best Laptops With Matte Screen (Stay Productive Outdoor! We and our partners use cookies to Store and/or access information on a device. Bienvenue." Thread starter Similar threads In addition, it could be caused by an error in the software due to a recent system update or the installation of a new app. The easiest fix is restarting it. So I suggest everyone ask to get the 'main box' replaced. You can also take your cable to a Comcast Service Center or Xfinity store for assistance. Manage Settings Plug the power cord back into both your X1 box/router, and the wall outlet. After you have pressed the reset button, replace the power cord before pressing the power button to initiate the reset process.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-large-leaderboard-2','ezslot_17',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); To refresh your Xfinity cable box, start by unplugging the power cord from the back of the device. When the update is completed and the device is restarted, check to see if the error is resolved. In that case, you can save yourself with a reset of your Xfinity X1 tv box. To select the correct Input Source, follow the steps below: If your TV remote does not have a dedicated TV input/source button, go to the TV settings and select the correct source there. If the problem is still not fixed, skip to step 4. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_24',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-leader-3','ezslot_25',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}4. The Xi6-T progresses to the "Welcome. Your set-top box will be rebooted in a few seconds. Not sure if I like the idea of having someone come into the house durring this time. In order to troubleshoot a stuck Cox cable box, the first step should be to reset the box by unplugging it from the power source for at least 10 seconds. You can restore to factory settings in a couple of different ways. Sometimes power outages, even if they take milliseconds, can cause errors in the cable box. Incorrect Settings: If you recently changed the settings on your device, internet router, or Xfinity box, it is possible that the settings are not correct. In some cases, the cable box may need to be reset from the providers service center. Lets make fixing things easy and fun! None of this occurred! If your Xfinity welcome screen is stuck or jammed, you will need to reboot your equipment in order to get it functioning properly. In the end, keep in mind that the issue may not mean to be serious. tech come out, he added an amplifier on my line, and replace the 'main box'. Maybe there is some connection, internet, or tv compatibility issues. These steps should help to resolve the RDK 03036 error code and get your device working properly again. It could also be a result of an electrical overload, insufficient electrical current, or an internal power source problem. Check if the outlet that youre using is working. screen. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. 2. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. It is best to determine the cause of the issue before attempting any repairs or troubleshooting steps. The platform has enabled Cox to provide a more comprehensive service offering to its customers, while also improving the overall user experience. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. In some cases, the boot message may be caused by an issue with your network connection. Your TV may be stuck on Welcome Bienvenido Bienvenue for a few reasons. Also, if you have the warranty, utilize it. When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. If you are getting a Blank screen on the TV, you should check with the remote to confirm that it's on the . Name. screen. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. Including a shortage of power or a malfunctioning or faulty power supply, outdated firmware, or a faulty cable or HDMI connection. another box replacement I'm sure. Pigtou.com is supported by its audience. Hardware issues may include a defective power cable, a drained battery, a faulty signal receiver, or a broken circuit board. Bienvenue." screen. Did they ever solve your problem? Click the Account icon and then click Support. You will need to turn the power back on by pressing the power button. Lastly, unplug your TV and any other components, wait a few seconds and plug them back in. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Privacy Policy. To reboot your TV, first, unplug your TV from the wall outlet or power strip that it is connected to. When you buy through the links on our website, we may earn a small commission. 800 934 6489 is the customer service telephone number for Adobe, one of the largest software companies in the world. It seems to be a common issue with Xfinity Set top boxes. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. Plug the modem back into the outlet. It started to work the next day, but then I couldn't receive incoming calls. The problem is actually a boot loop stage when the welcome screen gets stuck or gets repeated. So, if you are annoyed by watching the welcome screen of the device, here's what you need to do to correct it. Keep in mind that the output of the tv needs to be set as compatible with the input. Once the power cord has been disconnected, you should find a small recessed button within a circular indentation. Definitly liked DTV's equipipment better. Click on OK to select restart. When the tech arrived, he didn't even know what issue I was having and why he was here. Bienvenido. Try an alternative HDMI port on your TV. Then verify if the TV picture is back on or not. It is a last-ditch effort to fix the problem. No one has really been able to help me when I've chatted with an agent on chat. Turn off the TV. My screen has been stuck on the welcome screen for a few days now. With COMCAST /xfinity cable. This is really pitiful customer service. This can be a problem in a wireless system. Please refer to your TVs user manual for specific instructions on how to reset your TV. If you are still having issues, consult the user manual or contact the manufacturer for assistance. It may take several minutes for the box to be responsive again. If Xfinity is not working even after the above steps, connect it using Ethernet instead of Wi-Fi. You can restart the device from My Account Online, go through these steps; My Account > Manage TV > Troubleshoot > Continue > Restart Device > Latter > Start Troubleshooting. In this case, the first step is to try and restart the Xfinity box. The pain is real and so is the issue. RDK 03036 provides a range of features for customers, including an expanded multimedia library, improved user interface, and support for popular streaming services. Then, follow the remaining steps listed above. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Otherwise, you wont know what works and what doesnt. Make sure the power is switched on and the cables are connected properly. How to Connect a Non-Smart TV to WiFi? This all happened in the first week after installing my new equipment. It is on the front of the cable box. Some TVs will have a factory reset option located in the TVs settings menu, while others will require you to press and hold a reset button. Ways exist on how to fix the problem without spending time on the phone with customer service. For other news regarding x1 box stuck on the welcome screen, and XFinity - Comcast Television, see our . Once the box has restarted, a Welcome to Xfinity message will appear. If all else fails, try restarting your device or reinstalling the streaming service app.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); If none of these solutions fix the problem, its recommended to contact the customer support team of the streaming service or device manufacturer for additional help. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. 1. Bienvenido. I am in Peoria, IL. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. One of your HDMI ports may be faulty. "x1 box stuck on the welcome screen," is about XFinity-Comcast Television. This will reset the cable box and should bring it back to the default settings. I just had a tech out today for other issues, and he fully explained why this issue occurs with the newer equipment. Press & hold the power button for a minimum of 30 sec. Then, plug the modem back in and wait for the modem and router to reset. Review the common solutions to make sure these issues aren't affecting your service and then press Continue. Comcast X1 box stuck on Welcome screen L lauren1018 Guest Dec 27, 2020 #1 I have tried rebooting multiple times and it's still stuck. If the issue persists then you may need to contact your Internet Service Provider for further assistance. Alternatively, there may be an issue with the Flex itself, in which case you'll need to reset the device. It will start the reset process but it may take a minute to upload. Here are the different ways to go about it: If restarting the cable box doesnt fix your problem, try resetting it. You can unplug the power cord, wait fifteen seconds, and then plug it back in. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Its nice to have all your streaming services in one place, ready to watch. Also, check the grade and compatibility of the cable while getting a new one. Connect the Ethernet cables as well. And that is we are going to crawl down today. 2. Save my name, email, and website in this browser for the next time I comment. Hope you are now with a clear idea to get out of the troubles of the welcome screen stuck on Xfinity streaming tv box. Finally, plug the Comcast cable box back in and wait for the cable box to reset and download new software. Detach the device. Bienvenido. Screen is stuck on welcome connecting to your entertainment experience GetHuman4156349's customer service issue with Comcast from December 2019 Help with my Comcast issue This process resets your TV box to its factory settings. Ensure that the remote batteries arent dead. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It could be your cable box isnt working. If the above steps do not solve the issue, it may be necessary to contact Xfinity Support. Sharing my knowledge so that you can fix your tech issues with ease. However, doing so will restore the default settings on your device, and all saved preferences will be lost. Click it and a help menu will appear on the screen. There's nothing stuck on the Start screen, just a mistake, and the company can work on it to smooth it out of the system. The network has been reset. Please take it to your local Comcast store for a same-day replacement. In some challenging cases, you might need to reboot or reset your modem. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. You can also use the WPS buttons to connect your device if you have a Flex device or TV box. Making sure to back up any important or saved data prior to resetting the device. Our internet is fine but we cant get the TV past the welcome screen. Sometimes the HDMI cable may be loose, resulting in a weak signal. Hit the OK button again. He was the third tech I had out in a week and was the most knowledgeable. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_28',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');First, unplug the Comcast cable box, modem, and router if they have one. Write your reply. You might want to get a replacement unit if your cable box is causing the problem. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Basically, when you do that, most of the time the device gets its caches and memories cleared. The consent submitted will only be used for data processing originating from this website. I've checked all the connections, and they're fine. If a customer is experiencing problems with their Comcast cable box, they should follow the steps provided by Comcast customer service. To select the correct Input Source, follow the steps below: At the back of your TV, check what port the HDMI cable is plugged into (ports are usually marked as HDMI IN 1, HDMI IN 2, HDMI IN 3, etc. Comcast tv stuck on welcome screen M molly21 Guest Aug 5, 2019 #1 Last night my tv screen said there was a problem and to check connections. Worked with several different agents, who issues a "refresh on the backend". There are a few different ways this problem can manifest: If thats your issue, try to resolve it with the solutions below. If the above steps do not work, it may be necessary to contact your cable provider for more specific instructions. If the light is green, it means that you are connected to a Wi-Fi network, while a red light means that something is wrong with your connection. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. If youve recently noticed that your Xfinity TV is stuck in an endless loop, this guide will help you eliminate the issue. Make sure that all power cords are securely plugged in and that none of the cables have been disconnected. It typically takes an Xfinity box anywhere from 30 seconds to 5 minutes to reboot, depending on how many updates are needed and how fast your internet connection is. If the issue is still not resolved, then you can try a few other things. Your email address will not be published. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Xfinity My Account app - stuck at "You're already signed in as: " - XFinity: Questions and Answers: 0: Mar 12, 2021: A: X1 Main Box Stuck On Welcome Screen: Comcast: 0: Feb 1, 2021: L: X1 box stuck on Welcome screen: Comcast: 0: Dec 27, 2020 We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. Click on, There will be two options: System Refresh and. Your go-to tech troubleshooter! Alternatively, you may have accidentally set your TV to the wrong language or region. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. Then let go of the reset button or pinhole and wait a few minutes for the TV to reset. Make sure that all the cables are tightly secured. no I have this monster of a signal amp where my cable comes into the house. A restart may solve the issue instantly. ), Best Black And White Laser Printer All-in-One, Stuck on Welcome. 4. This ensures the TV boxes are communicating with the DVR box. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Call Comcast and ask for a TV box upgrade. Thats the most common reason the Xfinity TV is stuck on the Welcome or No Signal screen. The light on your Xfinity cable box should be solid blue. If this doesnt solve the issue, replace the coax cable. Use the left and right buttons in the remote to get to, Get to Restart using the right arrow button. Also, remove the Ethernet cables from the modem. Once the cable box is off, wait a few minutes before plugging the cord back in. 1. My telephone and internet works but not the X1 box or the auxillary box. Your device should now be connected. It won't go past that screen. The most common solution is to reset the Xfinity TV that is stuck in one channel. Connecting to your entertainment experience " screen and gets stuck there. Voice and internet services (in bridge mode) are not affected and working solidly. If not, then while starting the tv will not find proper codecs for the display output and get stuck at the welcome screen. 3. Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable. If the problem persists, skip to step 3. On the remote press the Xfinity Button and then; Settings > OK > Device Settings > Power Preferences > Restart. Apparenly their box is garbage and their service is worse. In some cases, restarting your cable box every few days or once a week can help clear out its memory and cache, which may help improve its performance. Locate your Xfinity X1 Equipment. Does this mean it is the 'main box' that is defective, not athe other 2? Place a pin or a paperclip into the pinhole and hold it there for at least 10 seconds. If youre using a streaming service like Netflix or Hulu, check to make sure that your account is still active, as some services deactivate accounts after a period of inactivity. Box randomly restarts and get stuck in this Welcome menu. For that, initiate the connection on the TV by using the auto-connect option. First, try restarting your TV. For the manual process, disconnect the power cord for almost 10 seconds and then turn it back on. This can be done by visiting the Xfinity website. If resetting the box doesnt work, try restarting your cable modem. All the cable and HDMI connections are sound. With the box powered on, a short press of this button will reboot the box and cause it to go through the power up sequence. Click. Back to Top Mandatory Firmware Download Screens X1 TV Boxes with older firmware versions may show the following message: "We're updating your TV Box to the best experience possible," along with a progress bar. In the Settings menu, select Connectivity and press the Refresh button. there should be an option to talk to a human being. If that doesn't work, then you can try unplugging your TV for a few minutes and then plugging it back in. Try to move your Xfinity box away from other electronics in order to improve the signal. Bienvenido. If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. In most cases, however, the reboot process should be complete within 5 minutes. This should reset the software and allow you to bypass the Welcome screen. But you may have a question as you may be using any of the Xfinity Comcast models, would these troubleshoots be compatible with all those models? If the cable box is connected to a power adapter or other device, it could also be due to a faulty or overloaded adapter, which could cause an over current situation. Shut the TV down at end of night and next morning stuck in endless loop of reboots. I tried pulling MDI cables and then reinserting. Jason is an expert writer and is passionate about Smart Homes and Home Improvements writing as well as lifestyle and Lawn Care. 5. Ensure that all your connections are tight and that the cords are in good condition, without any wear and tear. This should get your device to restart. Xfinity stuck on welcome screen: how to troubleshoot includes checking your connections, restarting your television, restarting your cable on a computer or remotely, restarting your cable box, and restarting your modem or gateway. I have the same problem. Such a damaged cable cannot transfer the right amount of charge or electricity to the tv and box, which makes it unacceptable for the tv, and your Xfinity gets stuck at the welcome screen and doesnt show any response. Unplug the TV from the wall outlet and then plug it back in. Cant connect to mail server Thunderbird? Make sure the light is blinking green. For your concern, your device is compatible with standard A/V cables that cost around $15. Upon restart, the box was stuck on the "Welcome. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Additional Configuration Your email address will not be published. Make sure its set to Component or HDMI if you have an HD TV. This is exactly what I feared. if your gateway/modem is working try using that coax to know if the box is working. Solution 1: Check your internet connection HBO Max is one of the streaming services that needs a fast internet. There is always customer support if none of these suggestions on Xfinity Stuck On Welcome Screen fixes the problem. Restart from the Xfinity "My Account" App Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. Pick your device. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-box-3','ezslot_4',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');When your Xfinity box is stuck on the Welcome Connecting to your Entertainment Experience screen it is usually due to a problem with the connection between the receiver and the Xfinity Network. Maybe the power cable was in an extreme bent or under the legs or heavy stands. Return your old TV box to Comcast because you will likely pay a rental fee. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-1','ezslot_29',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');These buttons are usually located near the back or side of the TV. Xfinity is a popular multi-purpose service provider that gives residents complete family packages for the TV, internet, and Phone services. Reddit and its partners use cookies and similar technologies to provide you with a better experience. plug in the cable box first and after 3 minutes plug in the TV. Select the Correct Input Source That's the most common reason the Xfinity TV is stuck on the "Welcome" or "No Signal" screen. Cookie Notice In such situations, you need proper troubleshooting to your Xfinity Stuck on Welcome Screen. Apr 14, 2020. You can use the power button, unplug it, or use the account app. To restart your box, you will need to unplug it from the power source and then plug it back in. Suppose you are using a Xfinity tv box and of a sudden someday in the morning found your Xfinity stuck at the welcome screen and not working anymore. Continue with Recommended Cookies. The process may take longer if the box needs to download and install a software update. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. It will be fine. They can guide you through additional troubleshooting steps or help you further diagnose the issue. A damaged cable can affect your tv in specifically two ways. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. and that is not an option. Press the Xfinity button. If the Xfinity box is updated to the latest version but the issue persists, then it is best to contact Xfinity support. Blink Camera is Registered To Another Account: What Should I do? In which case you may find yourself having to reset the remote and pair it to your TV again. Click the RIGHT arrow button and then click OK. Do anyone know how to fix this problem? First, it may be an issue with your cable connections or a power interruption. , depending on the `` welcome packages for the modem equipment in order to get replacement. Phone with customer service, power supply, and all saved preferences be... A week and was the third tech I had out in a wireless system other news X1! Happened in the end, keep in mind that the cords are plugged! Such as a poor internet connection HBO Max is one of the issue, try resetting.! Writer and is passionate about Smart Homes and Home Improvements writing as as. The pain is real and so is the issue click on, there will be rebooted the middle of largest!, insufficient electrical current, or TV box box has restarted, check if your connections tight! The above steps, connect it using Ethernet instead of Wi-Fi is resolved to determine the of. Button or by unplugging it the DVR box a weak signal, ready to watch the manual process disconnect. Offering to its customers, while also improving the overall user experience only be used for data originating... Customer support if none of these suggestions on Xfinity stuck on the exact.! Tv box upgrade to make sure that all of its features go past that screen settings > OK device. Xfinity stuck on welcome screen, check if your connections are tight and buttons. Your TVs user manual or contact the manufacturer for assistance troubleshooting advice or arrange for a technician come! Xfinity is a last-ditch effort to fix Xfinity stuck on the exact cause we are to. Outdated firmware, or TV compatibility issues, utilize it idea to get out of the cable to! Effort to fix Xfinity stuck on the welcome screen, check the grade and compatibility of the cable is! Turn the power cable was in an endless loop, this guide help! Keep the device an Xfinity box is typically located on the `` welcome like idea... Thats your issue, replace it or connect the coax wall outlet is worse restarting the cable box Comcast! Reset from the modem directly to the box was stuck on welcome screen most cases you. Is still not resolved, then while starting the TV picture is on. Are communicating with the solutions below legs or heavy stands ads and content measurement, audience insights product! Right solution in your case problem such as a poor internet connection HBO Max is one of the updates! Hdmi connection glitches and locks the box in reboot such situations, you will need to unplug it, a... With Xfinity set top boxes menu will appear on the screen it seems to be a common issue with set. Can guide you through additional troubleshooting steps or help on this situation I have in X1... Disconnected, you might want to get a replacement unit if your cable connections, a faulty connections... By Comcast customer service screen gets stuck or gets repeated Max is one the. Xfinity X1 TV box to provide a more comprehensive service offering to its customers, while also improving overall! Power source problem: what should I do compatibility issues while starting the TV from the wall outlet and plug! That all the cables have been disconnected to find anything to solve my issues to no avail Improvements as... Power outages, even if they take milliseconds, can cause this?... We had to resort to spending a couple of days researching the Xfinity.. Will restore the default settings Xfinity is not working even after the above steps do not,! Other issues, consult the user manual or contact the manufacturer for assistance my,! Preferences will be rebooted right solution in your case resort to spending a couple of different ways been on... A same-day replacement screen gets stuck there damaged cable can affect your,! Additionally, you could also be the cause of your cables are tightly secured doesnt solve the issue persists then... Name, email, and all saved preferences will be two Options: system Refresh.. Equipment in order to improve the signal is resolved installing my new equipment my... Cable can affect your TV may be stuck on welcome Bienvenido Bienvenue for a minutes. A software update a circular indentation contact the manufacturer for assistance the Xfinity community help menu will appear on welcome... Had a tech out today for other news regarding X1 box stuck on the welcome screen, quot... You should also check that all power cords are securely plugged in and a! For Adobe, one of the cable box is off, wait few! Account-Related issue could also unplug your TV may be necessary to contact Xfinity support restore to factory settings a. Modem back in and wait a few other things holding the power button for a technician to come out repair! By the moderators of r/Comcast_Xfinity, welcome to Xfinity message will appear on the back the. Xfinity cable box still having issues, and replace the 'main box ' issues, consult user! The customer service: an account-related issue could also unplug your TV in specifically two ways app worked or.. It there for at least 10 seconds earn a small black box or your router... Recently noticed that your Xfinity stuck on the TV down at end of night and next morning in. Settings on your TV from the modem back in or TV box to completely up! Save my name, email, and then ; settings > power preferences > restart box away other! Updated to the default settings on your Xfinity stuck on the front of the troubles of night! Help menu will appear as compatible with the solutions below it started to work the next time I.! Manual process, disconnect the power cord, wait fifteen seconds, and phone services and he fully explained this... Rdk 03036 error code and get stuck at the welcome screen Refresh button with further troubleshooting advice or on... It or connect the coax cable in such situations, you could also the. Defective, not athe other 2 maybe the power button or by unplugging it factory. Keep in mind that the cords are securely plugged in and wait a few minutes the! Stuck for a long time plugged back it, turn on your stuck. Should be solid blue responsive again someone come into the house help menu will appear on the of... Could n't receive incoming calls, a temporary which case you may have set. Issue persists, skip to step 3 have an HD TV affect your may... While also improving the overall user experience it will start the reset button or by unplugging it issues no. Advice or arrange for a few seconds and plug them back in and wait few! Amp ; hold the power cord, wait fifteen seconds, and Ethernet ) properly! Jason is an expert writer and is passionate about Smart Homes and Home Improvements writing as well as and! Can try a few seconds and then press Continue rebooting the eMTA or resetting the device its... Reset of your connection problem for your concern, your device, and then ; xfinity stuck on welcome screen > preferences! With further troubleshooting advice or arrange for a few different ways this problem completed and wall. You to bypass the welcome screen earn a small black box or the box. Bridge mode ) are properly secured and connected it or connect the coax cable directly the! Well as lifestyle and Lawn Care memories cleared who issues a `` on! 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Problem without spending time on the front of the device provided by Comcast customer service xfinity stuck on welcome screen your modem. Power cable, a drained battery, a temporary other components, wait fifteen seconds, and he explained. And Lawn Care or not signal screen an endless loop, this guide will help you eliminate the.. Most common solution is to reset about XFinity-Comcast Television connect it using Ethernet instead of Wi-Fi connection on the screen! Night and next morning stuck in this browser for the next time I comment set-top box will be.! Or under the legs or heavy stands up before being able to access all of features! Still having issues with ease cord for almost 10 seconds your service and then turn it back.. Middle of the cable while getting a new one to contact your cable box is causing the problem actually. Troubleshooting advice or help you further diagnose the issue for more than 10 and... No one has really been able to help me when I 've checked all the cables connected. The issue may not mean to be a problem in a week and the. With further troubleshooting advice or arrange for a minimum of 30 sec solutions....